Service Advisor Multi-Brand Workshop Jobs in Chennai Auto Service Centre and Workshop

📋 Job Description

Jobzi is sourcing qualified candidates for Service Advisor Multi-Brand Workshop positions in Chennai's private Auto Service Centre and Workshop sector. This is a full-time opportunity with a reputed Automobile Service and Repair employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Receive customer vehicles and open job cards with accurate complaint and inspection details
• Explain service estimates and timelines before work begins
• Provide status updates to customers during vehicle repair
• Upsell service packages, accessories, and annual maintenance contracts
• Ensure vehicle quality check before customer delivery
• Handle customer queries and resolve service complaints
• Collect payment and close job card after service completion

🎓 Qualifications and Requirements

• How do you handle a customer who brings a vehicle with multiple complaints and a tight budget?
• Describe how you open a job card that captures all customer concerns for a multi-brand workshop.
• How do you explain a service estimate to a customer who feels the cost is too high?
• How do you upsell an AMC to a customer who came only for an oil change?
• What steps do you take to quality-check a vehicle before returning it to the customer?
• How do you handle a situation where a vehicle cannot be delivered on the promised date?
• How do you manage your service desk during peak hours with multiple arrivals?
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills