Service Engineer Warranty and Technical Jobs in Chennai Auto Service Centre and Workshop

📋 Job Description

Jobzi is sourcing qualified candidates for Service Engineer Warranty and Technical positions in Chennai's private Auto Service Centre and Workshop sector. This is a full-time opportunity with a reputed Automobile Service and Repair employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Handle complex technical escalations from workshop that exceed technician capability
• Process OEM warranty claims accurately and ensure timely submission
• Analyze recurring faults and identify root causes for quality feedback
• Update technicians on OEM technical service bulletins and campaign recalls
• Support service advisor team on technical customer queries
• Conduct technician skill assessment and coordinate technical training
• Prepare technical service reports and warranty settlement documentation

🎓 Qualifications and Requirements

• How do you approach a complex vehicle fault that has not been resolved after multiple workshop visits?
• Describe your process for preparing and submitting an OEM warranty claim accurately.
• How do you analyze a recurring fault across multiple vehicles and identify the root cause?
• How do you update workshop technicians on OEM technical bulletins and service campaigns?
• What is your approach to handling a customer who has a chronic unresolved technical complaint?
• Describe how you support a technician who is stuck on a complex electrical diagnosis.
• How do you track and report warranty claim rejection patterns and reduce rejections?
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills