Solar After-Sales and Service Executive Jobs in Chennai Solar and Renewable Energy Company

📋 Job Description

Jobzi is sourcing qualified candidates for Solar After-Sales and Service Executive positions in Chennai's private Solar and Renewable Energy Company sector. This is a full-time opportunity with a reputed Solar and Renewable Energy employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Handle incoming customer service calls, emails, and app-based service requests from rooftop solar plant owners in Chennai and Tamil Nadu
• Log and categorise service tickets in the CRM system and assign them to the appropriate field technician based on issue type and location
• Coordinate with field O and M technicians for site visits to resolve inverter faults, module issues, and wiring problems at customer premises
• Process warranty claims for faulty inverters and modules by coordinating with suppliers and tracking replacement dispatch and installation
• Manage AMC renewal outreach, prepare renewal quotations, and follow up to retain customers on annual maintenance contracts
• Track customer satisfaction scores after each service closure and escalate unresolved issues to the service manager
• Prepare weekly service reports covering ticket volumes, resolution times, first-time fix rates, and pending escalations

🎓 Qualifications and Requirements

• How do you handle an angry residential solar customer who says their system has not generated power for three days and the technician has not yet visited?
• Describe the process you follow from the time a service ticket is raised to the time it is closed in the CRM
• How do you coordinate a warranty replacement for a faulty string inverter under the manufacturer warranty?
• What information do you gather from a customer when they first report a solar system fault over the phone?
• How do you manage AMC renewal outreach for 200 customers whose contracts are expiring in the next three months?
• What metrics do you track to measure service team performance and customer satisfaction?
• Describe how you escalate a service ticket that has been open for five days without resolution
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills