Solar After-Sales and Service Executive Jobs in Chennai Solar and Renewable Energy Company
⚡ Hiring Now🏫 Chennai Solar and Renewable Energy Employment Zones
Chennai's private solar and renewable energy companies provide rooftop solar installation, solar EPC services, and energy audits to IT, manufacturing, automotive, healthcare, and commerce clients from offices in Guindy and Ambattur MIDC, employing Tamil-speaking solar engineers, energy consultants, and project managers.
Solar and Renewable Energy employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Solar After-Sales and Service Executive positions in Chennai's private Solar and Renewable Energy Company sector. This is a full-time opportunity with a reputed Solar and Renewable Energy employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle incoming customer service calls, emails, and app-based service requests from rooftop solar plant owners in Chennai and Tamil Nadu
- Log and categorise service tickets in the CRM system and assign them to the appropriate field technician based on issue type and location
- Coordinate with field O and M technicians for site visits to resolve inverter faults, module issues, and wiring problems at customer premises
- Process warranty claims for faulty inverters and modules by coordinating with suppliers and tracking replacement dispatch and installation
- Manage AMC renewal outreach, prepare renewal quotations, and follow up to retain customers on annual maintenance contracts
- Track customer satisfaction scores after each service closure and escalate unresolved issues to the service manager
- Prepare weekly service reports covering ticket volumes, resolution times, first-time fix rates, and pending escalations
🎓 Qualifications and Requirements
- How do you handle an angry residential solar customer who says their system has not generated power for three days and the technician has not yet visited?
- Describe the process you follow from the time a service ticket is raised to the time it is closed in the CRM
- How do you coordinate a warranty replacement for a faulty string inverter under the manufacturer warranty?
- What information do you gather from a customer when they first report a solar system fault over the phone?
- How do you manage AMC renewal outreach for 200 customers whose contracts are expiring in the next three months?
- What metrics do you track to measure service team performance and customer satisfaction?
- Describe how you escalate a service ticket that has been open for five days without resolution
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
B.E. Electrical or Mechanical for solar project engineer and design engineer roles; Diploma Electrical for solar installation technician and O and M technician roles; ITI Electrician for solar rooftop installation and maintenance roles; MNRE solar installer certification preferred for rooftop solar technician roles; AutoCAD and PVSyst for solar design engineer roles; MBA or Graduate for solar sales and business development roles; PGDM Energy Management from TERI or IGNOU for renewable energy management roles; knowledge of net metering regulations and TANGEDCO grid connectivity norms for sales and project roles in Tamil Nadu; basic electrical safety certification for all site roles
Frequently Asked Questions
What types of jobs are available in Chennai solar and renewable energy companies?
Chennai's private solar and renewable energy sector offers a wide range of roles spanning installation, engineering, sales, project management, and operations. Entry-level openings include rooftop solar installation technicians, solar O and M technicians, solar sales executives, solar after-sales service executives, and solar finance and subsidy executives. Mid-level roles include solar design engineers, solar project engineers, electrical engineers, energy audit engineers, and wind energy O and M technicians. Senior positions include solar business development managers, solar plant O and M managers, solar project managers, quality and EHS managers, and renewable energy project developers at private solar EPC companies and IPPs across Chennai.
What qualifications are needed for solar engineering jobs in Chennai?
Solar engineering roles at private solar EPC companies and rooftop solar installers in Chennai require varying qualifications depending on the level. ITI Electrician certificate is the minimum for rooftop installation and maintenance technician roles. Diploma in Electrical Engineering qualifies candidates for O and M technician and junior design engineer positions. B.E. in Electrical Engineering is required for solar design engineer, project engineer, and electrical engineer roles. MBA or Graduate qualifications are preferred for solar sales, business development, and project management positions. Certifications in PVSyst software, AutoCAD, and net metering regulations specific to Tamil Nadu and TANGEDCO norms improve candidate prospects for design and project roles.
What is the salary range for solar and renewable energy jobs in Chennai?
Salaries in Chennai's private solar and renewable energy sector vary widely by role and experience level. Entry-level solar rooftop installation technicians and sales executives earn between 14,000 and 36,000 rupees per month. O and M technicians and junior engineers earn between 15,000 and 65,000 rupees per month. Mid-level solar project engineers, design engineers, and electrical engineers earn between 25,000 and 70,000 rupees per month. Senior project managers, O and M managers, and business development managers earn between 45,000 and 1,30,000 rupees per month. Head of Projects and renewable energy project developers at IPPs earn from 1,00,000 to 2,50,000 rupees per month depending on portfolio size and company scale.
What does a Solar After-Sales and Service Executive do at a Chennai solar company?
A solar after-sales and service executive at a private rooftop solar company in Chennai manages the end-to-end customer service experience after solar installation. Responsibilities include handling service requests from residential and commercial solar plant owners, assigning field technicians, processing warranty claims with inverter and module manufacturers, managing AMC renewals, and tracking customer satisfaction. Service executives use CRM tools to log tickets, monitor resolution timelines, and prepare service performance reports. Chennai solar companies with large installed base portfolios rely on dedicated after-sales teams to manage the service relationship and retain customers through AMC contracts.
What qualifications are needed for solar after-sales executive jobs in Chennai?
Solar after-sales and service executive positions at Chennai rooftop solar companies require a Graduate or Diploma qualification in any discipline. Good communication skills in Tamil and English, proficiency in CRM software and Excel, and a customer-friendly approach are essential. Prior experience in service coordination, warranty management, or customer care in any product or appliance company is an advantage. Basic knowledge of solar system components including inverters, modules, and net meters helps executives communicate more effectively with customers and field technicians. Freshers with strong communication skills and a service mindset are regularly recruited by growing solar companies in Chennai for this function.
What is the career path for solar after-sales executives in Chennai?
Solar after-sales and service executives in Chennai can progress to senior service executive, service team leader, or service manager roles within two to three years. Executives who demonstrate strong customer relationship skills and efficient ticket management often move into key account management roles, managing the service and AMC relationship with large C and I solar clients. Those who develop interest in the technical side may transition into field coordination or O and M operations roles. With Chennai's growing installed base of rooftop solar systems requiring ongoing after-sales support, experienced solar service executives are in steady demand at private solar EPC and service companies across the city.
What is the salary for Solar After-Sales and Service Executive in Chennai Solar and Renewable Energy Company in
A Solar After-Sales and Service Executive in Chennai earns between Rs.17,500 and Rs.35,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Solar After-Sales and Service Executive jobs in
0 - 3 Years of relevant experience is typically required for Solar After-Sales and Service Executive positions in Chennai's private Solar and Renewable Energy Company sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Solar After-Sales and Service Executive வேலைவாய்ப்பு. மாத சம்பளம் ரூ.17,500 முதல் ரூ.35,500 வரை. 0 - 3 Years અனுபவம் தேவை. Solar and Renewable Energy Company-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.