After-Sales Service Coordinator Jobs in Chennai Electronics Retail

📋 Job Description

Jobzi is sourcing qualified candidates for After-Sales Service Coordinator positions in Chennai's private Electronics Retail sector. This is a full-time opportunity with a reputed Consumer Electronics and Retail employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Register customer complaints for electronics products and create service job cards in the service management system
• Coordinate warranty and out-of-warranty repair workflows between the store service desk and brand service centres
• Track repair turnaround time for all open job cards and follow up with technicians or service centres to avoid delays
• Update customers proactively on service status, spare parts availability, and estimated repair completion timelines
• Process warranty claim submissions to brand portals and track claim approval and reimbursement status
• Handle customer escalations related to repair delays, unresolved faults, or repeat complaints professionally
• Maintain accurate records of all service job cards, warranty claims, and customer communication for management reporting

🎓 Qualifications and Requirements

• Graduate in any discipline from a recognised university
• Zero to three years of experience in after-sales service coordination or customer service in electronics retail
• Familiarity with warranty claim processing procedures and service job card management systems
• Strong written and verbal communication skills in Tamil and English for customer and service centre coordination
• Ability to follow up firmly with internal and external stakeholders to meet service turnaround time targets
• Good computer skills for updating service management software and generating status reports
• Patience and empathy for handling customers facing product issues and repair delays
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills