Customer Feedback and Rating Manager Jobs in Chennai Cloud Kitchen
⚡ Hiring Now🏫 Chennai Cloud Kitchen Employment Zones
Chennai's private cloud kitchen sector operates delivery-only food brands and virtual restaurant concepts from centralised kitchen facilities in Guindy and Ambattur MIDC, employing Tamil-speaking kitchen supervisors, packaging staff, and delivery operations coordinators.
Cloud Kitchen employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Feedback and Rating Manager positions in Chennai's private Cloud Kitchen sector. This is a full-time opportunity with a reputed Cloud Kitchen and Food Delivery employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Monitor all customer reviews and ratings on Zomato and Swiggy for every active delivery brand in the cloud kitchen hub.
- Respond to negative customer reviews professionally and promptly to protect and improve aggregator brand ratings.
- Resolve customer delivery complaints including missing items, incorrect orders, and quality issues through aggregator dispute tools.
- Analyse customer feedback data to identify recurring quality or packing issues and communicate findings to the kitchen team.
- Track weekly rating trends for each brand and produce performance reports for the hub manager and operations team.
- Escalate unresolved delivery or order accuracy complaints to the aggregator partner support team for platform-level resolution.
- Develop and implement proactive strategies to improve average customer ratings across all active delivery brands.
🎓 Qualifications and Requirements
- Graduate degree in any discipline; communications, marketing, or customer service background is preferred.
- Zero to three years of experience in customer service, complaint resolution, or online reputation management.
- Proficiency in using Zomato for Restaurant and Swiggy partner dashboards for review and complaint management.
- Excellent written communication skills in English for drafting professional, empathetic responses to customer reviews.
- Good analytical ability to interpret review and rating trend data and identify actionable quality improvement opportunities.
- Patient, customer-focused temperament with the ability to handle negative feedback calmly and constructively.
- Understanding of how aggregator ratings impact cloud kitchen brand visibility, order volume, and revenue.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
FSSAI registration and food handler certification for all kitchen staff; Diploma in Hotel Management or Food Production for chef and kitchen manager roles; 12th pass for kitchen helper, packing, and dispatch roles; knowledge of Zomato and Swiggy restaurant partner app operations for aggregator management roles; HACCP food safety awareness for kitchen supervisor roles; food photography and social media skills for marketing roles; Tamil and English for operations and customer interaction roles; LMV driving licence for delivery coordinator roles
Frequently Asked Questions
What types of jobs are available in Chennai cloud kitchens for freshers?
Chennai cloud kitchens regularly hire freshers for roles such as kitchen helper, order packing executive, and dispatch assistant. Most entry-level positions require only a 12th pass certificate and a willingness to work in a fast-paced delivery kitchen environment. Many cloud kitchen operators provide on-the-job training on food prep, packing standards, and delivery partner handoff procedures. Candidates with a basic FSSAI food handler certificate have a clear advantage when applying for kitchen helper and packing roles.
Which areas in Chennai have the most cloud kitchen job openings?
Sholinganallur, Velachery, and Anna Nagar are the most active cloud kitchen hiring zones in Chennai due to high residential delivery order density. The OMR corridor, Guindy, and T. Nagar are growing rapidly with new multi-brand ghost kitchen hubs serving the surrounding IT and commercial zones. Tambaram, Perambur, Adyar, and Porur are emerging cloud kitchen clusters with consistent demand for kitchen, packing, and aggregator operations roles across private delivery-only kitchen businesses.
What salary can I expect working in a Chennai cloud kitchen?
Entry-level kitchen helpers and packing executives in Chennai cloud kitchens typically earn between Rs. 11,000 and Rs. 22,000 per month. Experienced cooks and aggregator platform executives earn Rs. 15,000 to Rs. 42,000. Kitchen managers and operations leads draw Rs. 28,000 to Rs. 65,000 depending on hub size and brand count. Hub manager and city operations roles at the senior level command Rs. 40,000 to Rs. 1,50,000 per month in well-funded multi-brand cloud kitchen businesses.
What does a Customer Feedback and Rating Manager do in a Chennai cloud kitchen?
A Customer Feedback and Rating Manager in a Chennai cloud kitchen is responsible for monitoring, responding to, and improving all customer reviews and ratings on Zomato and Swiggy for every active delivery brand. The role involves responding to negative reviews, resolving delivery complaints, analysing feedback trends to surface quality issues, and developing strategies to raise average ratings. Aggregator ratings directly determine brand visibility and order volume, making this a commercially critical role in any cloud kitchen business.
What is the salary for Customer Feedback and Rating Manager in Chennai Cloud Kitchen in
A Customer Feedback and Rating Manager in Chennai earns between Rs.19,500 and Rs.43,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Feedback and Rating Manager jobs in
0 - 3 Years of relevant experience is typically required for Customer Feedback and Rating Manager positions in Chennai's private Cloud Kitchen sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Feedback and Rating Manager வேலைவாய்ப்பு. மாத சம்பளம் ரூ.19,500 முதல் ரூ.43,500 வரை. 0 - 3 Years અனுபவம் தேவை. Cloud Kitchen-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.