Customer Service Executive (Courier) Jobs in Chennai Courier and Last Mile Delivery
⚡ Hiring Now🏫 Chennai Courier and Last-Mile Delivery Employment Zones
Chennai's private courier and last-mile delivery companies provide door-to-door parcel delivery, hyperlocal logistics, and e-commerce fulfilment services across Guindy and Ambattur MIDC, employing Tamil-speaking delivery executives, sorting supervisors, and operations managers.
Courier and Last-Mile Delivery employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive (Courier) positions in Chennai's private Courier and Last Mile Delivery sector. This is a full-time opportunity with a reputed Courier and Last Mile Logistics employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle inbound customer queries via phone, email, and chat related to consignment tracking, delivery status, and delayed shipments
- Provide real-time consignment status updates to customers and shippers using the courier tracking system
- Coordinate with hub teams and delivery executives to resolve non-delivery cases and reschedule reattempts for failed deliveries
- Log all customer complaints, NDR cases, and escalations accurately in the CRM for tracking and resolution SLA compliance
- Inform customers proactively about shipment exceptions such as address issues, hold at hub, or delivery area non-serviceability
- Handle shipper-side queries regarding pickup scheduling, invoice disputes, and consignment weight discrepancy complaints
- Escalate unresolved complaints, lost consignment cases, and repeat customer issues to the customer service supervisor with full documentation
🎓 Qualifications and Requirements
- Graduate degree in any stream from a recognized institution
- 0 - 2 Years of experience in customer service, BPO, or logistics helpdesk roles; freshers are welcome
- Familiarity with courier tracking systems and the end-to-end courier consignment lifecycle from booking to delivery
- Good communication skills in Tamil and English for handling customer and shipper queries via multiple channels
- Patience and professionalism in handling frustrated customers with delayed or lost consignments
- Comfort with CRM tools and helpdesk ticketing systems for complaint logging and follow-up
- Willingness to work in shifts or extended hours if required during peak parcel volume periods
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
LMV two-wheeler driving licence for bike delivery executive roles; LMV four-wheeler licence for car or mini-van delivery roles; 12th pass or Graduate for sorting and hub operations roles; Graduate for customer service and hub manager roles; knowledge of OTP-based delivery and app-based delivery management for modern last-mile roles; GPS route and navigation app familiarity for delivery executives; Tamil language skills for door-step delivery in Chennai; knowledge of consignment tracking software and POD systems for operations roles; Graduate or MBA for operations manager and branch manager roles
Frequently Asked Questions
What types of courier and last-mile delivery jobs are available in Chennai?
Chennai's private courier and last-mile delivery sector offers roles across delivery operations, hub management, customer service, sales, and senior leadership. Entry-level positions include delivery executives on two-wheelers, sorters, and hub operations staff. Mid-level roles cover hub supervisors, NDR executives, COD remittance staff, field sales executives, and route planning specialists. Senior positions include branch managers, operations managers, area managers, and city heads leading multi-hub delivery networks across Chennai's residential and commercial zones.
What is the salary range for courier and last-mile delivery jobs in Chennai?
Entry-level delivery executive and sorter roles in Chennai's private courier sector pay Rs.12,000 to Rs.22,000 per month. Mid-level roles such as hub supervisors, NDR executives, field sales executives, and route planning coordinators earn Rs.15,000 to Rs.38,000 per month. Branch manager and area manager positions earn Rs.28,000 to Rs.82,000 per month. Senior leadership roles including operations managers, city heads, and regional heads command Rs.40,000 to Rs.1,85,000 per month depending on experience and volume responsibility.
What skills are most valued for courier and last-mile delivery jobs in Chennai?
A valid LMV two-wheeler driving licence and familiarity with GPS navigation apps are essential for delivery executive roles. Knowledge of OTP-based delivery systems and POD confirmation processes is required at most private courier and e-commerce delivery companies. For operations and hub management roles, experience with consignment tracking software, SLA monitoring, and route optimization is valued. Senior roles require strong P and L understanding, courier volume management, and key account handling skills. Tamil communication skills are an advantage for door-step delivery and client coordination roles in Chennai.
What does a Customer Service Executive do in a Chennai courier company?
A Customer Service Executive in a Chennai private courier company handles customer and shipper queries about consignment tracking, delivery status, and exceptions across phone, email, and chat channels. They coordinate reattempts for failed deliveries, escalate lost shipment cases, and update customers proactively on shipment holds or address issues. Their speed in resolving NDR cases and accuracy in complaint logging directly impact the shipper's experience and the company's service quality reputation.
What career growth is available for customer service executives in Chennai courier companies?
Customer Service Executives in Chennai courier companies can grow into senior customer service roles, NDR executive positions, or team lead roles within 1 to 2 years of strong performance. Cross-functional moves into hub operations coordination, shipper account management, or field sales support are also common. Companies with large Chennai operations create opportunities for customer service supervisors who manage executive teams, quality, and SLA reporting for the entire customer service function.
What is the salary for Customer Service Executive (Courier) in Chennai Courier and Last Mile Delivery in
A Customer Service Executive (Courier) in Chennai earns between Rs.15,000 and Rs.29,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Service Executive (Courier) jobs in
0 - 2 Years of relevant experience is typically required for Customer Service Executive (Courier) positions in Chennai's private Courier and Last Mile Delivery sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Service Executive (Courier) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.15,000 முதல் ரூ.29,000 வரை. 0 - 2 Years અனுபவம் தேவை. Courier and Last Mile Delivery-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.