Customer Service Executive (Diagnostic) Jobs in Chennai Diagnostic Centre
⚡ Hiring Now🏫 Chennai Diagnostic Centre Employment Zones
Chennai's private diagnostic centre sector operates pathology labs, radiology centres, and diagnostic chains across Guindy and Ambattur MIDC, employing Tamil-speaking lab technicians, radiologists, phlebotomists, and front-desk executives.
Diagnostic Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive (Diagnostic) positions in Chennai's private Diagnostic Centre sector. This is a full-time opportunity with a reputed Healthcare and Diagnostics employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle inbound patient calls and walk-in queries regarding test packages, test preparation instructions, sample collection appointments, and report delivery timelines.
- Respond to outbound follow-up requirements by calling patients whose reports are pending, whose samples were haemolysed or insufficient, or who need to repeat tests.
- Guide patients through available health package options including full body checkup packages, preventive health panels, and disease-specific monitoring packages offered by the centre.
- Coordinate with corporate HR clients for employee health checkup scheduling, bulk invoice generation, and corporate account query resolution.
- Register patient feedback and complaints in the CRM system, escalate unresolved issues to the centre manager, and follow up with the patient after resolution.
- Communicate critical and urgent report notifications to patients and referring doctors as directed by the lab physician or report coordinator.
- Support digital channel customer service including responding to WhatsApp messages, email queries, and online booking platform inquiries in a timely manner.
🎓 Qualifications and Requirements
- Graduate in any discipline with prior customer service experience in a hospital, diagnostic centre, pharmacy, or health insurance environment.
- Excellent verbal communication skills in Tamil and English with a clear, empathetic, and professional telephone manner for patient-facing interactions.
- Ability to explain diagnostic test packages, preparation requirements, and pricing clearly to patients without medical jargon.
- Experience with CRM software or healthcare management systems for call logging, complaint registration, and query follow-up tracking.
- Knowledge of common diagnostic tests and health checkup packages to guide patient decision-making and upsell appropriate preventive panels.
- Resilience and patience for handling difficult or anxious patients and the ability to de-escalate complaints professionally.
- Familiarity with multi-channel communication including phone, email, and WhatsApp for responding to patient and corporate client inquiries.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
DMLT (Diploma in Medical Laboratory Technology) or B.Sc. MLT for lab technicians; BARC radiation safety training for radiographers; BLS (Basic Life Support) for all clinical staff; NABL (National Accreditation Board for Testing and Calibration Laboratories) quality awareness; AERB licensing awareness for CT and MRI operators; PGDMLT for senior lab supervisors; MD/DNB Pathology for Lab Physicians; DNB Radiodiagnosis for senior radiologist positions
Frequently Asked Questions
What qualifications are required to work in a private diagnostic centre in Chennai?
Most entry-level roles in Chennai private diagnostic centres require a DMLT (Diploma in Medical Laboratory Technology) or B.Sc. MLT for laboratory positions, and a Diploma in Radiography or B.Sc. Radiology for imaging roles. Front desk and coordination roles typically require a graduate degree with good communication skills. Candidates with NABL awareness training or BLS certification have a clear advantage when applying to multi-modality diagnostic facilities.
What is the typical salary range for diagnostic centre jobs in Chennai?
Salary ranges in Chennai diagnostic centres vary by role and experience. Entry-level phlebotomists and ECG technicians typically earn between Rs 13,000 and Rs 30,000 per month. Mid-level roles such as CT scan technicians and sonographers can earn Rs 24,000 to Rs 60,000. Senior positions like lab supervisors and quality managers command Rs 30,000 to Rs 96,000. Lab physicians with MD Pathology qualification earn Rs 85,000 and above in established Chennai labs.
Which areas in Chennai have the most diagnostic centre job openings?
Chennai's highest concentration of diagnostic centre jobs is found in Nungambakkam, Anna Nagar, T. Nagar, Velachery, and Adyar, where standalone pathology labs and multi-modality diagnostic facilities cluster near residential zones and hospitals. Tambaram, Porur, Chromepet, Perambur, and Perungudi are also active hiring zones, particularly for neighbourhood collection centres and imaging units serving suburban patient populations year-round.
What is the role of a customer service executive in a Chennai diagnostic centre?
A customer service executive in a Chennai private diagnostic centre serves as the primary voice-based and digital communication interface for patients, corporate clients, and referring physicians. They handle inbound calls for test information, appointment booking, and report status, conduct outbound follow-up calls for pending or haemolysed samples, guide patients through health package selection, manage corporate client coordination for bulk health checkups, and register and escalate patient complaints in the CRM system.
What skills are most important for customer service roles in Chennai diagnostic labs?
The most valued skills for customer service executives in Chennai diagnostic centres include fluency in Tamil and English for patient communication, empathy and patience for handling anxious or elderly patients, knowledge of common diagnostic tests and health packages for effective patient guidance, proficiency in CRM and LIS software for call logging and report tracking, and the ability to manage high call volumes during peak morning hours. Experience in a hospital, pharmacy, or health insurance environment is a strong advantage.
What is corporate health checkup coordination in a Chennai diagnostic centre?
Corporate health checkup coordination involves managing health checkup programmes contracted with Chennai-based companies for their employee wellness obligations. Customer service executives coordinate with corporate HR departments to schedule employee appointment batches, manage bulk registration, liaise with the phlebotomy and front desk teams for smooth execution, generate consolidated invoice reports for corporate billing, and respond to HR queries about individual employee report status. Large diagnostic centres in Chennai's business districts maintain dedicated corporate coordination teams.
What is the salary for Customer Service Executive (Diagnostic) in Chennai Diagnostic Centre in
A Customer Service Executive (Diagnostic) in Chennai earns between Rs.14,500 and Rs.29,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Service Executive (Diagnostic) jobs in
0 - 3 Years of relevant experience is typically required for Customer Service Executive (Diagnostic) positions in Chennai's private Diagnostic Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Service Executive (Diagnostic) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.14,500 முதல் ரூ.29,500 வரை. 0 - 3 Years અனுபவம் தேவை. Diagnostic Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.