Customer Service Executive (Transport) Jobs in Chennai Transport and Fleet Company
⚡ Hiring Now🏫 Chennai Transport and Fleet Company Employment Zones
Chennai's private transport and fleet management companies provide goods transport, last-mile delivery, and fleet logistics for IT, manufacturing, automotive, healthcare, and commerce industries from Guindy and Ambattur MIDC, employing Tamil-speaking fleet managers, transport coordinators, and logistics supervisors.
Transport and Fleet Company employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive (Transport) positions in Chennai's private Transport and Fleet Company sector. This is a full-time opportunity with a reputed Road Transport and Fleet Management employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle inbound client calls and emails for consignment status enquiries and delivery updates
- Track shipments in real time using the GPS and transport management system and share updates with clients
- Follow up with drivers and operations team for POD confirmation on delivered consignments
- Log and escalate delivery exceptions such as delays, damages, or failed deliveries to operations supervisor
- Prepare and share daily delivery status MIS reports with key clients
- Coordinate with the billing team for freight invoice queries and credit note requests
- Maintain client communication logs and complaint records in the CRM or ticketing system
- Ensure all client SLA parameters including delivery TAT and response time are met
🎓 Qualifications and Requirements
- Have you worked in a customer service or client coordination role in a transport or logistics company?
- Can you track consignment status and provide real-time updates to clients by phone and email?
- Are you familiar with POD collection and confirming delivery completion to shippers?
- Do you have experience handling delivery exceptions and escalating to the operations team?
- Can you prepare and share daily delivery status MIS reports with clients?
- Are you proficient in MS Excel and basic email communication for client updates?
- Are you comfortable handling multiple client calls and emails simultaneously during busy hours?
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
Heavy Vehicle Driving Licence (HMV) for truck and bus driver roles; Light Vehicle Driving Licence (LMV) for car and van driver roles; badge (permit card) from RTO for commercial vehicle drivers; knowledge of Tamil Nadu Motor Vehicles Act and CMVR for transport coordinator roles; Diploma or Graduate for operations and coordinator roles; GPS fleet tracking software familiarity for fleet supervisor roles; knowledge of e-way bill and lorry receipt documentation for dispatch roles; Graduate or MBA for transport manager and operations head roles
Frequently Asked Questions
What types of jobs are available in Chennai's private transport and fleet company sector?
Chennai's private transport and fleet company sector offers roles across driving, operations, and management. Driving roles include heavy vehicle drivers for container and trailer trucks, LCV drivers for delivery vans, staff bus drivers for IT parks and schools, and tanker drivers for liquid cargo. Operations roles include transport coordinators, fleet supervisors, route planning executives, dispatch executives, permits compliance staff, and customer service executives. Management roles include fleet managers, operations managers, transport accounts executives, and general managers overseeing multi-contract transport operations.
Which zones in Chennai have the highest demand for transport and fleet company jobs?
The highest demand for transport and fleet company jobs in Chennai is concentrated in Koyambedu, Guindy, and Ambattur, which are major hubs for container movement, FMCG distribution, and industrial logistics. Sriperumbudur and Thiruvallur see demand from auto component and manufacturing logistics providers. Tambaram and Perungudi are key zones for IT staff transport operators. Manali and Madhavaram have demand from port-linked container transport companies and tanker operators. Poonamallee serves as a corridor for project cargo and ODC transport operators serving the western industrial belt.
What qualifications and documents are needed for transport and fleet company jobs in Chennai?
For driving roles, a valid HMV or LMV driving licence is mandatory along with the RTO badge (permit card) for commercial vehicle operation. Clean driving records and familiarity with Tamil Nadu road and toll regulations improve hiring prospects. For coordinator and supervisor roles, a Graduate degree is the standard minimum. Knowledge of GPS fleet tracking platforms, e-way bill generation, lorry receipt preparation, and trip sheet management is expected. For management roles, a Graduate or MBA qualification with demonstrated experience in fleet operations, client SLA management, or transport P and L is required.
What does a Customer Service Executive do in a private transport company?
A Customer Service Executive in a private transport company in Chennai serves as the primary contact point for shipper clients and consignees. Key responsibilities include handling consignment status enquiries, providing real-time delivery updates, following up for POD confirmation, logging and escalating delivery exceptions, preparing daily MIS reports for clients, and resolving freight billing queries. The executive ensures that client SLA parameters such as delivery timelines and response time are met and coordinates closely with dispatch, operations, and driver teams to resolve delivery issues promptly. Strong verbal and written communication skills in English and Tamil are important for this role.
What is POD in transport and why is it important for customer service roles?
POD stands for Proof of Delivery and is the signed receipt given by the consignee or their representative to the driver upon delivery of goods. In a transport company, the POD document confirms that the consignment was delivered in good condition at the correct address and time. Customer Service Executives are responsible for following up with drivers to ensure PODs are collected for every delivery and uploaded to the transport management system or sent to the shipper. Shippers use POD for accounts receivable, insurance claims, and dispute resolution. Missing or unsigned PODs are a major source of client disputes in road freight operations.
What is the salary for a Customer Service Executive in a Chennai transport company?
A Customer Service Executive at a private transport or fleet company in Chennai earns between Rs.15,000 and Rs.30,000 per month depending on experience, language skills, and employer size. Freshers with good English communication skills and basic computer proficiency typically start at Rs.15,000 to Rs.18,000. Candidates with one to two years of experience in transport or logistics customer service earn Rs.20,000 to Rs.25,000. Customer Service Executives who develop strong client management skills and SLA reporting ability have career growth paths into transport coordinator, operations executive, or account management roles within three to four years.
What is the salary for Customer Service Executive (Transport) in Chennai Transport and Fleet Company in
A Customer Service Executive (Transport) in Chennai earns between Rs.16,000 and Rs.31,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Service Executive (Transport) jobs in
0 - 2 Years of relevant experience is typically required for Customer Service Executive (Transport) positions in Chennai's private Transport and Fleet Company sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Service Executive (Transport) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.16,000 முதல் ரூ.31,000 வரை. 0 - 2 Years અனுபவம் தேவை. Transport and Fleet Company-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.