Customer Service Executive Jobs in Chennai Transport and Fleet Company

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Service Executive positions in Chennai's private Transport and Fleet Company sector. This is a full-time opportunity with a reputed Road Transport and Fleet Management employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Handle inbound client calls and emails for consignment status enquiries and delivery updates
• Track shipments in real time using the GPS and transport management system and share updates with clients
• Follow up with drivers and operations team for POD confirmation on delivered consignments
• Log and escalate delivery exceptions such as delays, damages, or failed deliveries to operations supervisor
• Prepare and share daily delivery status MIS reports with key clients
• Coordinate with the billing team for freight invoice queries and credit note requests
• Maintain client communication logs and complaint records in the CRM or ticketing system
• Ensure all client SLA parameters including delivery TAT and response time are met

🎓 Qualifications and Requirements

• Have you worked in a customer service or client coordination role in a transport or logistics company?
• Can you track consignment status and provide real-time updates to clients by phone and email?
• Are you familiar with POD collection and confirming delivery completion to shippers?
• Do you have experience handling delivery exceptions and escalating to the operations team?
• Can you prepare and share daily delivery status MIS reports with clients?
• Are you proficient in MS Excel and basic email communication for client updates?
• Are you comfortable handling multiple client calls and emails simultaneously during busy hours?
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills