Customer Success Executive Jobs in Chennai EdTech Company

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Success Executive positions in Chennai's private EdTech Company sector. This is a full-time opportunity with a reputed EdTech and Online Learning employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Respond to student and parent support queries via phone, email, WhatsApp, and in-platform chat, resolving course access, enrollment, and platform usage issues.
• Guide students through platform onboarding including account setup, course navigation, video playback troubleshooting, and assessment submission processes.
• Log, track, and follow up on support tickets in helpdesk systems such as Freshdesk or Zendesk, ensuring resolution within defined SLA timelines.
• Coordinate with academic, technology, and billing teams to resolve complex student issues that require cross-functional intervention.
• Proactively reach out to inactive or at-risk students to understand engagement barriers and guide them back to active course participation.
• Collect and document student feedback on course quality, platform usability, and support experience for internal review and product improvement.
• Assist in scheduling doubt-clearing sessions, live class reminders, and batch updates for enrolled students in coordination with the academic team.

🎓 Qualifications and Requirements

• Graduate in any discipline with good communication skills in English and Tamil; prior customer service or student support experience is an advantage.
• Patient, empathetic communication style suited to handling anxious students or frustrated parents with professionalism and clarity.
• Basic familiarity with helpdesk tools such as Freshdesk or Zendesk for ticket logging and follow-up management.
• Comfortable using digital communication channels including WhatsApp Business, email, and video call platforms for student support interactions.
• Ability to understand and explain basic platform technical issues such as video buffering, course access errors, or login problems to non-technical students.
• Self-disciplined and organised, capable of managing a high volume of concurrent support interactions without compromising resolution quality.
• Willingness to work in rotational shifts including weekends during peak enrollment or examination periods to ensure consistent student support coverage.
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills