Front Office Manager Jobs in Chennai Budget Hotel

📋 Job Description

Jobzi is sourcing qualified candidates for Front Office Manager positions in Chennai's private Budget Hotel sector. This is a full-time opportunity with a reputed Hospitality and Budget Hotels employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Oversee all front office operations including reception, reservations, night audit, and duty manager coverage.
• Manage front office team scheduling, attendance, performance appraisals, and daily briefings.
• Monitor occupancy, average daily rate, and RevPAR performance against budget and implement corrective actions.
• Review nightly revenue reports, night audit summaries, and OTA channel performance data.
• Handle escalated guest complaints, VIP arrivals, and billing disputes at management level.
• Coordinate with housekeeping, maintenance, and food and beverage teams for seamless front-of-house operations.
• Prepare weekly front office reports covering occupancy trends, OTA mix, and guest satisfaction feedback for the hotel manager.

🎓 Qualifications and Requirements

• Bachelor in Hotel Management (BHM) from an AICTE-approved or recognised hotel management institute.
• 3 to 8 years of progressive front office experience in a hotel with at least 1 to 2 years in a supervisory role.
• Advanced proficiency in hotel PMS (Opera, IDS, or similar) and working knowledge of OTA channel management.
• Strong leadership, team management, and guest service orientation skills for a budget hotel front office environment.
• Understanding of hotel revenue metrics including occupancy, ADR, and RevPAR and ability to analyse performance data.
• Excellent English and Tamil communication for guest interaction, team management, and management reporting.
• Willingness to work as duty manager when required and cover shifts during team shortfalls.
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills