Service Advisor Two-Wheeler Jobs in Chennai Two-Wheeler Dealership

📋 Job Description

Jobzi is sourcing qualified candidates for Service Advisor Two-Wheeler positions in Chennai's private Two-Wheeler Dealership sector. This is a full-time opportunity with a reputed Two-Wheeler Sales and Service employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Receive customer two-wheelers and open job cards with accurate complaint details
• Explain service estimates and timelines to customers before work begins
• Provide service status updates to customers during repair
• Upsell service packages, accessories, and annual maintenance contracts
• Ensure vehicle quality check before customer delivery
• Handle customer queries and resolve service complaints
• Meet customer satisfaction index targets set by workshop manager

🎓 Qualifications and Requirements

• How do you open a job card that captures all customer complaints accurately for a two-wheeler?
• How do you handle a customer who disputes the estimate after the vehicle is already in the workshop?
• How do you upsell an AMC to a customer who came for a basic oil change?
• What steps do you take to ensure vehicle quality before two-wheeler customer delivery?
• How do you manage multiple service customers simultaneously during peak service hours?
• Describe how you handle a repeat complaint from a customer who had the same issue fixed last month.
• How do you track and improve your CSI score at a two-wheeler dealership?
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills