Technical Support Engineer Jobs in Chennai IT Company

📋 Job Description

Jobzi is sourcing qualified candidates for Technical Support Engineer positions at Chennai IT companies. This role is based along the OMR IT Corridor and surrounding technology parks. You will join a dynamic IT team working on real-world projects with opportunities for growth and skill development.

📌 Key Responsibilities

• Provide technical support to enterprise clients for SaaS products and IT services
• Investigate product bugs, API failures, and integration issues reported by customers
• Analyze application logs, error traces, and database queries to diagnose issues
• Reproduce customer issues in test environments and escalate to development
• Write detailed technical support tickets with reproduction steps and root cause
• Coordinate with product and engineering teams on bug fix timelines
• Create knowledge base articles and FAQs to reduce recurring support tickets

🎓 Qualifications and Requirements

• B.E./B.Tech/BCA/MCA in Computer Science, IT, or related field
• 1 - 4 Years of technical support or application support experience
• SQL skills for database querying and troubleshooting
• Ability to read and analyze application logs and API responses
• Strong written communication for client-facing ticket resolution
• Familiarity with support tools (Zendesk, Freshdesk, or JIRA Service Management)
• Good product understanding to replicate and investigate customer reported issues

✅ Required Skills