Customer Relationship Manager Dealership Jobs in Coimbatore Car Dealership

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Relationship Manager Dealership positions in Coimbatore's private Car Dealership sector. This is a full-time opportunity with a reputed Automobile Sales and Dealership employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Follow up with customers post vehicle delivery for satisfaction feedback
• Handle customer complaints and coordinate resolution with relevant departments
• Generate repeat and referral sales through existing customer engagement
• Send anniversary, free service, and insurance renewal reminders
• Maintain and update customer database in dealership CRM
• Run customer loyalty and referral reward programs
• Prepare monthly CRM activity and customer satisfaction reports

🎓 Qualifications and Requirements

• How do you handle a customer who is dissatisfied after vehicle delivery?
• What strategies do you use to generate referral sales from existing customers?
• How do you track and improve customer satisfaction scores at the dealership?
• Describe how you manage anniversary and free service reminder campaigns.
• How do you coordinate with the service team to resolve a post-sale complaint?
• What CRM tools have you used in automotive customer relationship management?
• How do you convert a service customer into a repeat sales enquiry?
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

Graduate or 12th pass for sales and customer service roles; Diploma or B.E. Automobile or Mechanical for service technician and workshop roles; ITI Mechanic Motor Vehicle for service and maintenance roles; IRDA insurance intermediary exam for insurance executive roles; MBA or Graduate for dealership management roles; knowledge of DMS dealer management system software for operations roles; Tamil and English for customer-facing sales and service roles in Coimbatore