Customer Relationship Manager Dealership Jobs in Chennai Car Dealership
⚡ Hiring Now🏫 Chennai Car Dealership Employment Zones
Chennai's private car dealership sector serves a large private vehicle market with passenger car showrooms and pre-owned vehicle outlets in Guindy and Ambattur MIDC, employing Tamil-speaking auto sales executives, service advisors, and showroom managers.
Car Dealership employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Relationship Manager Dealership positions in Chennai's private Car Dealership sector. This is a full-time opportunity with a reputed Automobile Sales and Dealership employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Follow up with customers post vehicle delivery for satisfaction feedback
- Handle customer complaints and coordinate resolution with relevant departments
- Generate repeat and referral sales through existing customer engagement
- Send anniversary, free service, and insurance renewal reminders
- Maintain and update customer database in dealership CRM
- Run customer loyalty and referral reward programs
- Prepare monthly CRM activity and customer satisfaction reports
🎓 Qualifications and Requirements
- How do you handle a customer who is dissatisfied after vehicle delivery?
- What strategies do you use to generate referral sales from existing customers?
- How do you track and improve customer satisfaction scores at the dealership?
- Describe how you manage anniversary and free service reminder campaigns.
- How do you coordinate with the service team to resolve a post-sale complaint?
- What CRM tools have you used in automotive customer relationship management?
- How do you convert a service customer into a repeat sales enquiry?
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
Graduate or 12th pass for sales and customer service roles; Diploma or B.E. Automobile or Mechanical for service technician and workshop roles; ITI Mechanic Motor Vehicle for service and maintenance roles; IRDA insurance intermediary exam for insurance executive roles; MBA or Graduate for dealership management roles; knowledge of DMS dealer management system software for operations roles; Tamil and English for customer-facing sales and service roles in Chennai
Frequently Asked Questions
What types of jobs are available at car dealerships in Chennai?
Private car dealerships in Chennai hire across sales, service, and operations functions. Sales roles include car sales executives, telecallers, and pre-owned vehicle sales staff. Service roles include service advisors, automobile technicians, electricians, and PDI technicians. Support roles include insurance executives, vehicle finance executives, spare parts sales, and accounts staff. Showroom managers and workshop managers lead teams at each outlet, while area managers and general managers oversee multiple outlets.
What qualifications are required for car dealership jobs in Chennai?
Car sales roles typically require 12th pass or graduation with good communication skills in Tamil and English. Workshop technician roles require ITI Mechanic Motor Vehicle or Diploma in Automobile Engineering. Service advisor roles require graduation or diploma with basic automotive knowledge. Insurance and finance executive roles need graduation with IRDA certification for insurance or basic banking knowledge for vehicle loans. Management roles require MBA or graduation with relevant dealership experience.
What is the salary range for car dealership jobs in Chennai?
Salaries at private car dealerships in Chennai vary by role and experience. Entry-level sales executives and telecallers earn between Rs. 13,000 and Rs. 24,000 per month plus incentives. Automobile technicians and service advisors earn between Rs. 16,000 and Rs. 40,000 depending on skills and certification. Showroom managers and workshop managers earn between Rs. 40,000 and Rs. 92,000 per month. General managers and dealer principal roles command packages of Rs. 80,000 to Rs. 4 lakh per month.
What does a Customer Relationship Manager do at a private car dealership in Chennai?
A Customer Relationship Manager at a private car dealership in Chennai manages post-sale customer engagement to drive satisfaction, referrals, and repeat purchases. They follow up with customers after vehicle delivery to collect feedback, address complaints, and resolve service issues. They send reminders for free services, insurance renewals, and vehicle anniversaries. CRM executives maintain the customer database, run loyalty programs, and track customer satisfaction index scores. They also generate referral leads by building relationships with satisfied vehicle owners.
How is CRM different from telecalling at a car dealership?
At a private car dealership in Chennai, telecalling focuses on converting new leads into showroom visits, while CRM focuses on managing relationships with existing customers after purchase. Telecallers make outbound calls to prospects and inbound enquiries from new buyers. CRM executives engage with customers who have already purchased a vehicle, following up for satisfaction, generating referrals, sending service and insurance reminders, and handling post-delivery complaints. CRM roles require higher empathy and relationship management skills, while telecalling requires strong lead conversion and objection-handling skills.
What is the salary for a CRM executive at a car dealership in Chennai?
Customer Relationship Manager salaries at private car dealerships in Chennai typically range from Rs. 18,000 to Rs. 40,000 per month depending on experience, outlet size, and vehicle segment handled. Freshers with graduation may start between Rs. 18,000 and Rs. 24,000, while candidates with two to three years of dealership CRM experience can earn between Rs. 30,000 and Rs. 40,000. Incentives may be linked to customer satisfaction index scores, referral conversions, and insurance or accessory renewal revenue generated through the CRM function.
What is the salary for Customer Relationship Manager Dealership in Chennai Car Dealership in
A Customer Relationship Manager Dealership in Chennai earns between Rs.20,000 and Rs.42,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Relationship Manager Dealership jobs in
0 - 3 Years of relevant experience is typically required for Customer Relationship Manager Dealership positions in Chennai's private Car Dealership sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Relationship Manager Dealership வேலைவாய்ப்பு. மாத சம்பளம் ரூ.20,000 முதல் ரூ.42,000 வரை. 0 - 3 Years અனுபவம் தேவை. Car Dealership-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.