Customer Relationship Executive (Jewellery) Jobs in Chennai Jewellery Showroom
⚡ Hiring Now🏫 Chennai Jewellery Showroom Employment Zones
Chennai's private jewellery showroom sector serves a large gold and diamond jewellery retail market with branded showrooms and design studios in Guindy and Ambattur MIDC, employing Tamil-speaking jewellery sales executives, design consultants, and showroom managers.
Jewellery Showroom employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Relationship Executive (Jewellery) positions in Chennai's private Jewellery Showroom sector. This is a full-time opportunity with a reputed Jewellery Retail and Manufacturing employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Manage the showroom's customer loyalty programme including enrolment, points tracking, and redemption assistance
- Follow up with customers after purchase for satisfaction feedback and future visit scheduling
- Conduct birthday, anniversary, and occasion-based outreach to drive repeat visits and purchases
- Promote old gold exchange schemes, advance booking offers, and seasonal jewellery schemes to existing customers
- Handle customer complaints related to jewellery quality, service, or billing and coordinate resolution
- Maintain and update customer database with purchase history, preferences, and contact details
- Assist VIP and high-value customers with personalised service appointments and showroom visits
🎓 Qualifications and Requirements
- Graduate in any discipline from a recognised university
- Zero to three years of customer relationship or loyalty programme management experience
- Strong verbal communication skills in Tamil and basic English for customer engagement
- Familiarity with CRM software or customer database management systems
- Pleasant personality and patience for handling high-value customer relationships over extended periods
- Basic understanding of jewellery products, schemes, and exchange programmes to communicate confidently
- Prior experience in a jewellery, premium retail, or banking customer service role is preferred
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
Graduate or 12th pass for retail sales and customer service roles; BHM or Diploma in Retail Management for showroom operations; GIA Graduate Gemologist or GIA Diamonds certificate for diamond grading roles; Hallmarking awareness and BIS guidelines for quality and assurance roles; Tally for accounts roles in jewellery business; ITI Goldsmithing trade certificate for karigar/goldsmith roles; knowledge of 22-karat, 18-karat, and 916 hallmark standards for all floor staff; familiarity with TN VAT, GST on gold, and making charges for billing roles
Frequently Asked Questions
What types of jobs are available in Chennai jewellery showrooms?
Chennai private jewellery showrooms offer a wide range of roles including floor sales, billing, gold valuation, diamond grading, quality assurance, visual merchandising, stock auditing, customer relationship management, karigar and goldsmithing, jewellery repair, photography, e-commerce listing, accounts, and showroom management. Both entry-level positions requiring 12th pass or graduate qualifications and senior roles requiring MBA or specialist certifications such as GIA are regularly available across T. Nagar, Mylapore, Anna Nagar, and other jewellery retail zones of Chennai.
What qualifications are commonly required for jewellery showroom jobs in Chennai?
Qualifications for jewellery showroom jobs in Chennai vary by role. Sales and billing roles typically require 12th pass or a graduate degree with good communication skills. Diamond grading and gemologist roles require GIA Graduate Gemologist or GIA Diamonds certification. Karigar and repair roles accept ITI Goldsmithing certificates or apprenticeship experience. Quality assurance roles need knowledge of BIS hallmarking standards. Accounts roles require B.Com with Tally. Management roles generally require a graduate degree or MBA with retail experience.
Which areas in Chennai have the highest concentration of jewellery showroom jobs?
T. Nagar remains the largest jewellery retail employment zone in Chennai and South India, with over 2,500 registered jewellers in a compact 2 km radius spanning Usman Road, North Usman Road, and surrounding streets. Mylapore, Nungambakkam, Anna Nagar, and Adyar also have significant jewellery showroom clusters. Emerging zones such as Velachery, Porur, Tambaram, Perambur, and Guindy are seeing increasing jewellery showroom openings driven by residential growth and expanding consumer spending on gold and diamond jewellery.
What does a Customer Relationship Executive do in a Chennai jewellery showroom?
A Customer Relationship Executive in a Chennai private jewellery showroom manages the loyalty programme, conducts post-sale follow-ups, reaches out to customers for birthdays and anniversaries to encourage repeat visits, promotes exchange and advance booking schemes, resolves complaints, maintains the customer database, and provides personalised attention to VIP customers. The role is central to building long-term customer retention in a market where jewellery purchases are often occasion-driven and relationship-dependent.
What skills are important for a CRM Executive in a Chennai jewellery showroom?
The most important skills for a Customer Relationship Executive in a Chennai private jewellery showroom include strong Tamil communication skills, a warm and professional customer-handling manner, familiarity with loyalty programme management, basic knowledge of jewellery schemes and exchange offers, proficiency in CRM or customer database tools, and the ability to conduct regular customer outreach via calls and messages. Experience in premium retail, banking, or jewellery customer service is a significant advantage in competing for these roles.
What is the salary for a CRM Executive in a Chennai jewellery showroom?
Customer Relationship Executives in Chennai private jewellery showrooms typically earn between Rs. 18,000 and Rs. 40,000 per month depending on experience, the showroom's scale, and the size of the customer base managed. Candidates with prior CRM experience in jewellery retail or premium consumer categories and strong language skills are placed at the higher end. Performance incentives linked to customer repeat visit rates and loyalty programme enrolment targets are offered by larger showroom chains.
What is the salary for Customer Relationship Executive (Jewellery) in Chennai Jewellery Showroom in
A Customer Relationship Executive (Jewellery) in Chennai earns between Rs.20,000 and Rs.42,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Relationship Executive (Jewellery) jobs in
0 - 3 Years of relevant experience is typically required for Customer Relationship Executive (Jewellery) positions in Chennai's private Jewellery Showroom sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Relationship Executive (Jewellery) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.20,000 முதல் ரூ.42,000 வரை. 0 - 3 Years અனுபவம் தேவை. Jewellery Showroom-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.