Customer Relationship Executive Jobs in Chennai Jewellery Showroom

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Relationship Executive positions in Chennai's private Jewellery Showroom sector. This is a full-time opportunity with a reputed Jewellery Retail and Manufacturing employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Manage the showroom's customer loyalty programme including enrolment, points tracking, and redemption assistance
• Follow up with customers after purchase for satisfaction feedback and future visit scheduling
• Conduct birthday, anniversary, and occasion-based outreach to drive repeat visits and purchases
• Promote old gold exchange schemes, advance booking offers, and seasonal jewellery schemes to existing customers
• Handle customer complaints related to jewellery quality, service, or billing and coordinate resolution
• Maintain and update customer database with purchase history, preferences, and contact details
• Assist VIP and high-value customers with personalised service appointments and showroom visits

🎓 Qualifications and Requirements

• Graduate in any discipline from a recognised university
• Zero to three years of customer relationship or loyalty programme management experience
• Strong verbal communication skills in Tamil and basic English for customer engagement
• Familiarity with CRM software or customer database management systems
• Pleasant personality and patience for handling high-value customer relationships over extended periods
• Basic understanding of jewellery products, schemes, and exchange programmes to communicate confidently
• Prior experience in a jewellery, premium retail, or banking customer service role is preferred
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills