Customer Service Executive (MFI Branch) Jobs in Chennai Microfinance Institution
⚡ Hiring Now🏫 Chennai Microfinance Institution Employment Zones
Chennai's private microfinance institutions provide small business and livelihood loans to low-income borrowers through branch networks in Guindy and Ambattur MIDC, employing Tamil-speaking field credit officers, loan supervisors, and branch managers.
Microfinance Institution employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive (MFI Branch) positions in Chennai's private Microfinance Institution sector. This is a full-time opportunity with a reputed Microfinance and NBFC-MFI employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Attend walk-in borrowers and respond to queries about loan status, repayment schedules, and insurance
- Collect and verify KYC documents from new borrowers before loan processing
- Issue loan passbooks, repayment receipts, and no-objection certificates to eligible clients
- Update branch MIS with daily loan applications received, disbursed, and pending
- Coordinate with field officers to resolve borrower grievances and documentation gaps
- Escalate unresolved complaints to branch manager with full case documentation
- Maintain neat and organised borrower physical and digital file records at the branch
🎓 Qualifications and Requirements
- Do you have experience handling customer queries at an MFI or NBFC branch?
- Can you verify KYC documents and identify discrepancies during borrower onboarding?
- Are you proficient in Tamil for daily borrower communication at the branch?
- How do you manage multiple walk-in clients and phone queries simultaneously?
- Do you have experience updating MIS records in a loan management system?
- Are you aware of RBI KYC norms applicable to NBFC-MFI borrower documentation?
- How do you handle a borrower who is unhappy with the loan terms or process?
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
Graduate degree in any stream for loan officer and field roles (minimum qualification at most MFIs); NISM Series V-A for MFI staff handling mutual fund cross-sell; RBI NBFC-MFI compliance awareness and Responsible Finance guidelines (RBI Harmonised Guidelines 2022) for operations; PMLA (Prevention of Money Laundering Act) and KYC awareness for branch roles; credit analysis and cashflow assessment training for credit officer roles; training in JLG (Joint Liability Group) lending methodology; Tamil language fluency required for field-facing roles in Chennai
Frequently Asked Questions
What types of jobs are available in microfinance institutions in Chennai?
Private NBFC-MFIs in Chennai hire across field and office roles including loan officers, collection executives, branch managers, credit analysts, HR executives, training officers, and risk and compliance staff. Field roles involve JLG centre meetings and loan disbursement in urban and peri-urban zones, while office roles focus on credit appraisal, MIS reporting, audit, and branch operations. Both fresher and experienced candidates find opportunities in Chennai's growing private microfinance sector.
What qualifications are needed for microfinance institution jobs in Chennai?
Most field and entry-level roles at private MFIs in Chennai require a graduate degree in any stream, with Tamil language fluency being essential for customer-facing positions. Senior roles such as branch manager and area manager typically require two to six years of microfinance or NBFC experience. Specialist positions in audit, compliance, and credit analysis prefer CA Inter, MBA, or relevant certification. KYC, PMLA awareness, and RBI NBFC-MFI guideline knowledge are increasingly valued at all levels.
What is the career growth path in a private microfinance institution in Chennai?
A typical career in a Chennai-based private MFI begins as a loan officer or collection executive at the field level, progressing to senior loan officer and then branch manager after two to four years of demonstrated portfolio performance. High performers move to area manager overseeing multiple branches, then to regional manager responsible for a district cluster. Leadership roles such as COO or CEO are open to professionals with extensive NBFC-MFI operational and regulatory track records spanning fifteen or more years.
What is the role of a Customer Service Executive at an MFI branch in Chennai?
A customer service executive at a private MFI branch in Chennai serves as the primary point of contact for walk-in borrowers, handling queries on loan status, repayment schedules, insurance premiums, and documentation requirements. The role involves verifying KYC documents, issuing loan passbooks and receipts, updating the loan management system, and escalating unresolved grievances to the branch manager in compliance with the institution's customer grievance policy.
What skills are needed for a Customer Service Executive at a private MFI in Chennai?
Strong Tamil and basic English communication skills are essential for this role in Chennai. Candidates should be comfortable with borrower-facing interaction, KYC document handling, and basic computer or tablet-based MIS entry. Knowledge of microfinance products such as JLG loans, individual loans, and insurance cross-sell is an advantage. A graduate degree is typically required, and prior experience in NBFC branch operations, banking customer service, or microfinance is preferred by most private MFIs.
What is the salary for a Customer Service Executive at an MFI branch in Chennai?
Customer service executives at private NBFC-MFI branches in Chennai earn between Rs.13,000 and Rs.26,000 per month depending on the institution, experience level, and branch location. Performance incentives may be linked to new borrower onboarding, documentation accuracy, and complaint resolution rates. Candidates with prior MFI or NBFC branch experience and Tamil fluency are likely to receive higher starting salaries within the range.
What is the salary for Customer Service Executive (MFI Branch) in Chennai Microfinance Institution in
A Customer Service Executive (MFI Branch) in Chennai earns between Rs.14,000 and Rs.27,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Service Executive (MFI Branch) jobs in
0 - 2 Years of relevant experience is typically required for Customer Service Executive (MFI Branch) positions in Chennai's private Microfinance Institution sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Service Executive (MFI Branch) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.14,000 முதல் ரூ.27,000 வரை. 0 - 2 Years અனுபவம் தேவை. Microfinance Institution-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.