Customer Service Executive (Logistics) Jobs in Chennai Logistics and 3PL Company
⚡ Hiring Now🏫 Chennai Logistics and 3PL Company Employment Zones
Chennai's private logistics and 3PL companies provide warehousing, distribution, and supply chain management services to IT, manufacturing, automotive, healthcare, and commerce companies from facilities in Guindy and Ambattur MIDC, employing Tamil-speaking logistics coordinators, warehouse supervisors, and supply chain analysts.
Logistics and 3PL Company employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive (Logistics) positions in Chennai's private Logistics and 3PL Company sector. This is a full-time opportunity with a reputed Logistics and Supply Chain employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle inbound and outbound communication from shippers, consignees, and clients regarding shipment status, delivery timelines, and exceptions
- Track shipment SLA performance against committed delivery windows and proactively alert clients on at-risk consignments before SLA breach
- Manage POD (proof of delivery) collection follow-up from transporters or delivery teams and ensure timely submission to clients for invoice processing
- Register, log, and follow up on damage claims, shortage claims, and delivery dispute cases with the operations team for resolution
- Operate the logistics helpdesk or ticketing system to ensure all client queries are logged, categorized, and resolved within defined response SLAs
- Coordinate with transport coordinators, warehouse teams, and carrier partners to gather shipment status updates for client communication
- Prepare daily and weekly SLA performance MIS reports for clients covering on-time delivery rate, exception count, and claim resolution status
- Maintain client communication records for all escalations and ensure escalation timelines and resolution steps are properly documented
🎓 Qualifications and Requirements
- Graduate degree in any stream from a recognized institution
- 0 - 3 Years of experience in customer service, logistics back-office, or supply chain coordination roles
- Good communication skills in Tamil and English for handling client and transporter interactions via phone and email
- Familiarity with logistics SLA concepts including on-time delivery percentage, exception rate, and claim resolution timelines
- Basic knowledge of POD collection procedures and freight claim documentation for logistics customer service
- Comfort with helpdesk or ticketing tools and ERP data entry for shipment status updates and case logging
- Patient and organized approach to managing multiple open client queries simultaneously within defined response time commitments
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
Graduate or Diploma in Logistics or Supply Chain Management for coordinator and planning roles; B.E. or MBA in Supply Chain for management roles; APICS CSCP or CLTD certification for senior supply chain roles; WMS (warehouse management system) experience for warehouse operations roles; SAP MM or Oracle Logistics for ERP supply chain roles; road transport knowledge and CMVR compliance for fleet and transport roles; FIATA/IATA for freight forwarding roles; Tamil Nadu Motor Vehicles Act knowledge for transport coordinator roles; Customs Act and GST awareness for import/export logistics roles
Frequently Asked Questions
What types of jobs are available in Chennai's private logistics and 3PL sector?
Chennai's private logistics and 3PL sector offers roles across warehouse operations, transport coordination, supply chain planning, fleet management, and senior leadership. Entry-level roles include warehouse executive, dispatch executive, and logistics coordinator positions. Mid-level openings cover inventory control, inbound and outbound operations, last mile delivery supervision, and customer service for logistics clients. Senior and management roles include warehouse manager, operations manager, supply chain manager, transport manager, and head of logistics at private contract logistics and 3PL companies operating across Chennai's industrial corridors.
What is the salary range for logistics and 3PL company jobs in Chennai?
Entry-level warehouse and dispatch roles in Chennai's private logistics sector pay Rs.14,000 to Rs.32,000 per month. Mid-level coordinator, supervisor, and analyst roles earn Rs.16,000 to Rs.52,000. Senior management roles such as warehouse manager, transport manager, and operations manager command Rs.40,000 to Rs.1,30,000 per month. Head of Logistics and VP Supply Chain roles at large 3PL companies earn Rs.1,20,000 to Rs.2,80,000, while CEO and MD roles at logistics companies reach Rs.2,00,000 to Rs.4,80,000 or more per month depending on scale.
What skills are most in demand for logistics and 3PL jobs in Chennai?
Chennai's private logistics and 3PL companies actively seek candidates with WMS (warehouse management system) hands-on experience, SAP MM or Oracle Logistics ERP knowledge for supply chain roles, e-way bill and lorry receipt documentation skills for dispatch roles, and CMVR and road transport compliance knowledge for fleet roles. Supply chain analyst roles value demand planning, S and OP, and MIS reporting skills. Management roles require multi-site operations experience, client SLA management, and P and L accountability. Strong Tamil and English communication is valued across all levels for client and transporter coordination.
What does a Customer Service Executive do in a Chennai logistics or 3PL company?
A Customer Service Executive in a Chennai logistics or 3PL company serves as the primary communication link between the 3PL operations team and its shipper and consignee clients. They track SLA performance, follow up for POD submission, register and resolve damage or shortage claims, maintain the helpdesk ticketing system, and prepare client-facing performance reports. Their ability to proactively communicate exceptions before they escalate into client complaints is a critical differentiator for 3PL client retention.
What is the salary for Customer Service Executive in Chennai logistics and 3PL companies?
Customer Service Executives in Chennai's private logistics and 3PL companies earn Rs.16,000 to Rs.34,000 per month. Freshers with good communication skills and basic logistics knowledge start at Rs.16,000 to Rs.22,000. Candidates with 2-3 years of 3PL customer service, SLA tracking, POD management, and claim handling experience earn Rs.26,000 to Rs.34,000 per month. Bilingual Tamil and English communication and logistics domain awareness are the primary hiring criteria.
What is POD management and why is it important in logistics customer service?
POD (proof of delivery) management in logistics customer service involves following up with transporters, drivers, or last-mile delivery teams to collect signed delivery acknowledgment documents after each shipment is delivered. For 3PL clients, POD documents are required to raise invoices, confirm delivery compliance under the service level agreement, and close damage or shortage claims. In Chennai 3PL companies, the customer service executive tracks POD submission daily, chases outstanding PODs within defined timelines, and escalates persistently missing PODs to the transport coordinator for resolution.
What is the salary for Customer Service Executive (Logistics) in Chennai Logistics and 3PL Company in
A Customer Service Executive (Logistics) in Chennai earns between Rs.17,000 and Rs.35,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Service Executive (Logistics) jobs in
0 - 3 Years of relevant experience is typically required for Customer Service Executive (Logistics) positions in Chennai's private Logistics and 3PL Company sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Service Executive (Logistics) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.17,000 முதல் ரூ.35,000 வரை. 0 - 3 Years અனுபவம் தேவை. Logistics and 3PL Company-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.