Customer Support Executive Jobs in Chennai E-commerce Company

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Support Executive positions in Chennai's private E-commerce Company sector. This is a full-time opportunity with a reputed E-commerce and D2C Retail employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Handle inbound customer queries related to order status, delivery delays, returns, and refund processing via phone, chat, and email
• Process return and refund requests in accordance with company policy and marketplace SLA timelines
• Track order movements through courier partner portals and provide accurate delivery updates to customers
• Escalate unresolved complaints, courier exceptions, and product quality issues to the relevant operations or quality team
• Log all customer interactions accurately in the CRM or helpdesk system with complete issue and resolution details
• Educate customers on return policies, product warranties, and self-service tracking options to reduce repeat contacts
• Maintain customer satisfaction scores and handle escalations with empathy and a resolution-first mindset

🎓 Qualifications and Requirements

• Graduate degree in any stream from a recognized university
• 0 - 2 Years of experience in customer support, BPO, or e-commerce helpdesk roles; freshers are welcome
• Familiarity with e-commerce order management, return processing, and courier tracking workflows
• Good verbal and written communication skills in Tamil and English for diverse customer interactions
• Comfort with helpdesk and CRM tools such as Freshdesk, Zoho Desk, or equivalent systems
• Patient and empathetic approach to handling frustrated customers with delivery or product quality issues
• Willingness to work in rotational shifts if required to cover extended customer support hours
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills