Customer Support Executive (E-commerce) Jobs in Chennai E-commerce Company
⚡ Hiring Now🏫 Chennai E-commerce Company Employment Zones
Chennai's private e-commerce operations manage fulfillment, seller support, and last-mile delivery for online retail platforms from offices and warehouses in Guindy and Ambattur MIDC, employing Tamil-speaking supply chain executives, category managers, and logistics coordinators.
E-commerce Company employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Support Executive (E-commerce) positions in Chennai's private E-commerce Company sector. This is a full-time opportunity with a reputed E-commerce and D2C Retail employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle inbound customer queries related to order status, delivery delays, returns, and refund processing via phone, chat, and email
- Process return and refund requests in accordance with company policy and marketplace SLA timelines
- Track order movements through courier partner portals and provide accurate delivery updates to customers
- Escalate unresolved complaints, courier exceptions, and product quality issues to the relevant operations or quality team
- Log all customer interactions accurately in the CRM or helpdesk system with complete issue and resolution details
- Educate customers on return policies, product warranties, and self-service tracking options to reduce repeat contacts
- Maintain customer satisfaction scores and handle escalations with empathy and a resolution-first mindset
🎓 Qualifications and Requirements
- Graduate degree in any stream from a recognized university
- 0 - 2 Years of experience in customer support, BPO, or e-commerce helpdesk roles; freshers are welcome
- Familiarity with e-commerce order management, return processing, and courier tracking workflows
- Good verbal and written communication skills in Tamil and English for diverse customer interactions
- Comfort with helpdesk and CRM tools such as Freshdesk, Zoho Desk, or equivalent systems
- Patient and empathetic approach to handling frustrated customers with delivery or product quality issues
- Willingness to work in rotational shifts if required to cover extended customer support hours
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
B.E./B.Tech. CS for software and platform engineering roles; MBA or Graduate for product management, marketing, and operations roles; Google Analytics and Google Ads certification for digital marketing roles; Meta Blueprint for social commerce and performance marketing roles; knowledge of marketplace seller central operations for catalogue and account management roles; Python or SQL for e-commerce data analytics roles; Scrum or Agile certification for product manager roles; warehouse management and WMS knowledge for fulfilment and operations roles
Frequently Asked Questions
What types of e-commerce company jobs are available in Chennai?
Chennai's private e-commerce sector offers roles spanning operations, technology, marketing, and data. Catalogue executives and order fulfilment staff power the day-to-day listing and logistics engine. Performance marketers and SEO executives drive traffic and revenue. Data analysts and backend developers build and optimize the platform. Management roles include marketplace account managers, product managers, category growth managers, and operations leaders. Zones such as Sholinganallur, OMR, and Guindy have the highest density of e-commerce company employers.
What is the salary range for e-commerce company jobs in Chennai?
Entry-level roles such as catalogue executive, packing executive, and customer support pay Rs.13,000 to Rs.34,000 per month. Mid-level roles including performance marketers, backend developers, data analysts, and logistics coordinators earn Rs.18,000 to Rs.78,000 per month. Senior roles such as category growth manager, influencer marketing manager, and product manager command Rs.55,000 to Rs.1,55,000 per month. Leadership positions like Head of Growth, VP Operations, CTO, and founder-level roles earn Rs.1,20,000 to Rs.5,00,000 or more per month.
What skills are most in demand for e-commerce company jobs in Chennai?
Chennai e-commerce companies actively seek candidates with marketplace seller central knowledge, Google Ads and Meta Ads expertise, SQL and Python for analytics, React.js and Node.js for platform engineering, and strong communication skills for catalogue and customer support roles. Operations roles require WMS and courier coordination experience. Leadership roles value category P and L ownership, GMV growth track records, and cross-functional team management. D2C marketing and influencer tie-up experience are increasingly sought after as Chennai brands scale direct-to-consumer channels.
What does a Customer Support Executive do in a Chennai e-commerce company?
A Customer Support Executive in a Chennai e-commerce company resolves customer queries about order status, delivery delays, returns, and refunds through phone, chat, and email. They track shipments, process return requests, and escalate complex issues to operations teams. Their accuracy in logging issues and resolution speed directly impact customer retention metrics and marketplace seller ratings for the company.
What is the salary for Customer Support Executive in Chennai e-commerce companies?
Customer Support Executives in Chennai e-commerce companies earn Rs.14,000 to Rs.28,000 per month. Entry-level chat and email support agents earn Rs.14,000 to Rs.20,000. Those with 1-2 years of e-commerce customer support experience, strong communication skills, and familiarity with CRM tools earn Rs.22,000 to Rs.28,000 per month. Language bonuses for Hindi fluency may apply at companies serving pan-India customers.
What skills help freshers get customer support jobs in Chennai e-commerce companies?
Good spoken and written communication in Tamil and English, a patient and polite approach to handling complaints, basic computer literacy for using CRM and helpdesk tools, and familiarity with how e-commerce orders and returns work from a customer perspective are the key entry points. Most Chennai e-commerce companies provide product and process training. Prior BPO experience or any customer-facing work is a strong resume advantage for freshers applying to these roles.
What is the salary for Customer Support Executive (E-commerce) in Chennai E-commerce Company in
A Customer Support Executive (E-commerce) in Chennai earns between Rs.15,000 and Rs.29,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Support Executive (E-commerce) jobs in
0 - 2 Years of relevant experience is typically required for Customer Support Executive (E-commerce) positions in Chennai's private E-commerce Company sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Support Executive (E-commerce) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.15,000 முதல் ரூ.29,000 வரை. 0 - 2 Years અனுபவம் தேவை. E-commerce Company-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.