Digital Lending Executive (MFI App) Jobs in Chennai Microfinance Institution

📋 Job Description

Jobzi is sourcing qualified candidates for Digital Lending Executive (MFI App) positions in Chennai's private Microfinance Institution sector. This is a full-time opportunity with a reputed Microfinance and NBFC-MFI employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Process digital micro-credit loan applications through the MFI mobile app or web-based lending platform
• Facilitate video KYC sessions with new borrowers and verify digital documentation for loan eligibility
• Set up eNACH or eMandate registrations for automated monthly loan repayments
• Coordinate digital disbursement to borrower bank accounts after credit approval and documentation clearance
• Onboard new digital lending customers by guiding them through the app registration and profile completion
• Track digital repayment status and follow up with borrowers on failed eNACH mandates
• Support technical issues related to app access, digital signature, and document upload faced by borrowers

🎓 Qualifications and Requirements

• Have you processed loan applications through a digital lending app or NBFC web platform?
• Are you familiar with video KYC procedures and RBI digital KYC norms for NBFC-MFI customers?
• Do you have experience setting up eNACH mandates and resolving eMandate failures for MFI repayments?
• How do you assist a borrower who is struggling to complete the digital onboarding process on an app?
• Are you comfortable with credit bureau API output and basic digital credit scoring tools?
• What steps do you take when a digital loan disbursement fails due to a technical or banking issue?
• How do you track digital repayment performance and identify customers at risk of digital default?
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills