Logistics and Fulfilment Coordinator Jobs in Chennai E-commerce Company

📋 Job Description

Jobzi is sourcing qualified candidates for Logistics and Fulfilment Coordinator positions in Chennai's private E-commerce Company sector. This is a full-time opportunity with a reputed E-commerce and D2C Retail employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Coordinate daily shipment handover to courier partners and track pickup compliance for all outbound orders
• Monitor first attempt delivery success rates, SLA adherence, and TAT performance across courier partner accounts
• Manage non-delivery report follow-ups by coordinating with courier partners and customers to resolve address and contact issues
• Track and process return-to-origin shipments, inspect returned products, and update inventory and refund systems accordingly
• Escalate courier performance issues, lost shipments, and damage claims to senior logistics management with full documentation
• Prepare daily and weekly logistics MIS reports covering shipped, delivered, pending, and RTO volumes for management review
• Liaise with courier partner account managers to review monthly performance scorecards and negotiate service improvements

🎓 Qualifications and Requirements

• Graduate degree in Logistics, Commerce, or any stream from a recognized institution
• 0 - 3 Years of experience in logistics coordination, e-commerce fulfilment, or courier management roles
• Knowledge of courier partner operations, SLA metrics, and shipment tracking tools used in e-commerce logistics
• Familiarity with NDR management processes and the steps involved in resolving last-mile delivery failures
• Proficiency in Excel for logistics MIS preparation, shipment tracking, and performance reporting
• Good communication skills for coordinating with courier partner account managers and internal operations teams
• Ability to multitask across multiple courier partners and order volumes during peak sales periods
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills