Non-Delivery Report (NDR) Executive Jobs in Chennai Courier and Last Mile Delivery
⚡ Hiring Now🏫 Chennai Courier and Last-Mile Delivery Employment Zones
Chennai's private courier and last-mile delivery companies provide door-to-door parcel delivery, hyperlocal logistics, and e-commerce fulfilment services across Guindy and Ambattur MIDC, employing Tamil-speaking delivery executives, sorting supervisors, and operations managers.
Courier and Last-Mile Delivery employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Non-Delivery Report (NDR) Executive positions in Chennai's private Courier and Last Mile Delivery sector. This is a full-time opportunity with a reputed Courier and Last Mile Logistics employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Review all non-delivery reports submitted by delivery executives and classify each NDR by reason including address issue, customer unavailability, and access restriction
- Call customers or shippers for each NDR case to verify the correct address, reschedule delivery, or confirm return-to-origin instruction
- Coordinate reattempt assignments with the hub in-charge for the following day's delivery plan based on resolved NDR cases
- Process confirmed RTO consignments by updating the system and notifying shippers about the return initiation
- Track NDR SLA timelines to ensure no case remains open beyond the maximum allowable window before automatic RTO trigger
- Maintain NDR MIS reports tracking open cases, resolved cases, RTO volumes, and average resolution TAT daily
- Liaise with field delivery executives to clarify disputed NDR reasons and identify patterns of recurring non-delivery at specific addresses or beats
🎓 Qualifications and Requirements
- Graduate degree from a recognized institution
- 0 - 2 Years of experience in courier NDR management, logistics coordination, or customer follow-up roles; freshers are welcome
- Good spoken Tamil and English for calling customers and shippers to resolve failed delivery cases
- Understanding of courier delivery attempt processes and the conditions under which RTO is triggered
- Comfort with data entry and maintaining NDR tracking sheets in Excel or CRM systems
- Attention to detail to identify address errors, landmark mismatches, and beat allocation issues causing repeated non-delivery
- Ability to handle volume-based work targets efficiently during peak parcel periods
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
LMV two-wheeler driving licence for bike delivery executive roles; LMV four-wheeler licence for car or mini-van delivery roles; 12th pass or Graduate for sorting and hub operations roles; Graduate for customer service and hub manager roles; knowledge of OTP-based delivery and app-based delivery management for modern last-mile roles; GPS route and navigation app familiarity for delivery executives; Tamil language skills for door-step delivery in Chennai; knowledge of consignment tracking software and POD systems for operations roles; Graduate or MBA for operations manager and branch manager roles
Frequently Asked Questions
What types of courier and last-mile delivery jobs are available in Chennai?
Chennai's private courier and last-mile delivery sector offers roles across delivery operations, hub management, customer service, sales, and senior leadership. Entry-level positions include delivery executives on two-wheelers, sorters, and hub operations staff. Mid-level roles cover hub supervisors, NDR executives, COD remittance staff, field sales executives, and route planning specialists. Senior positions include branch managers, operations managers, area managers, and city heads leading multi-hub delivery networks across Chennai's residential and commercial zones.
What is the salary range for courier and last-mile delivery jobs in Chennai?
Entry-level delivery executive and sorter roles in Chennai's private courier sector pay Rs.12,000 to Rs.22,000 per month. Mid-level roles such as hub supervisors, NDR executives, field sales executives, and route planning coordinators earn Rs.15,000 to Rs.38,000 per month. Branch manager and area manager positions earn Rs.28,000 to Rs.82,000 per month. Senior leadership roles including operations managers, city heads, and regional heads command Rs.40,000 to Rs.1,85,000 per month depending on experience and volume responsibility.
What skills are most valued for courier and last-mile delivery jobs in Chennai?
A valid LMV two-wheeler driving licence and familiarity with GPS navigation apps are essential for delivery executive roles. Knowledge of OTP-based delivery systems and POD confirmation processes is required at most private courier and e-commerce delivery companies. For operations and hub management roles, experience with consignment tracking software, SLA monitoring, and route optimization is valued. Senior roles require strong P and L understanding, courier volume management, and key account handling skills. Tamil communication skills are an advantage for door-step delivery and client coordination roles in Chennai.
What does an NDR Executive do in a Chennai courier company?
An NDR Executive in a Chennai private courier company reviews all non-delivery reports from delivery executives, calls customers or shippers to verify addresses or reschedule delivery, coordinates reattempts with hub teams, processes RTO confirmations, and tracks NDR case resolution within SLA timelines. Their intervention directly determines whether a failed first delivery is successfully completed on the second attempt or converted to a costly return-to-origin, making them a key efficiency role in the courier operations chain.
How does NDR management affect courier company performance metrics in Chennai?
NDR management is a critical efficiency lever for Chennai courier companies because every unresolved non-delivery either results in a costly RTO shipment or a second attempt that increases per-consignment cost. A low NDR conversion rate to delivery signals poor address data quality or customer availability management. NDR executives who consistently resolve cases within 24 hours through proactive customer calling significantly improve the company's first and second attempt delivery success rates, reduce RTO volumes, and protect shipper satisfaction scores that determine contract renewals.
What is the salary for Non-Delivery Report (NDR) Executive in Chennai Courier and Last Mile Delivery in
A Non-Delivery Report (NDR) Executive in Chennai earns between Rs.16,500 and Rs.29,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Non-Delivery Report (NDR) Executive jobs in
0 - 2 Years of relevant experience is typically required for Non-Delivery Report (NDR) Executive positions in Chennai's private Courier and Last Mile Delivery sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Non-Delivery Report (NDR) Executive வேலைவாய்ப்பு. மாத சம்பளம் ரூ.16,500 முதல் ரூ.29,500 வரை. 0 - 2 Years અனுபவம் தேவை. Courier and Last Mile Delivery-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.