Non-Delivery Report (NDR) Executive Jobs in Chennai Courier and Last Mile Delivery

📋 Job Description

Jobzi is sourcing qualified candidates for Non-Delivery Report (NDR) Executive positions in Chennai's private Courier and Last Mile Delivery sector. This is a full-time opportunity with a reputed Courier and Last Mile Logistics employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Review all non-delivery reports submitted by delivery executives and classify each NDR by reason including address issue, customer unavailability, and access restriction
• Call customers or shippers for each NDR case to verify the correct address, reschedule delivery, or confirm return-to-origin instruction
• Coordinate reattempt assignments with the hub in-charge for the following day's delivery plan based on resolved NDR cases
• Process confirmed RTO consignments by updating the system and notifying shippers about the return initiation
• Track NDR SLA timelines to ensure no case remains open beyond the maximum allowable window before automatic RTO trigger
• Maintain NDR MIS reports tracking open cases, resolved cases, RTO volumes, and average resolution TAT daily
• Liaise with field delivery executives to clarify disputed NDR reasons and identify patterns of recurring non-delivery at specific addresses or beats

🎓 Qualifications and Requirements

• Graduate degree from a recognized institution
• 0 - 2 Years of experience in courier NDR management, logistics coordination, or customer follow-up roles; freshers are welcome
• Good spoken Tamil and English for calling customers and shippers to resolve failed delivery cases
• Understanding of courier delivery attempt processes and the conditions under which RTO is triggered
• Comfort with data entry and maintaining NDR tracking sheets in Excel or CRM systems
• Attention to detail to identify address errors, landmark mismatches, and beat allocation issues causing repeated non-delivery
• Ability to handle volume-based work targets efficiently during peak parcel periods
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills