Service Advisor Workshop Jobs in Chennai Car Dealership

📋 Job Description

Jobzi is sourcing qualified candidates for Service Advisor Workshop positions in Chennai's private Car Dealership sector. This is a full-time opportunity with a reputed Automobile Sales and Dealership employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Receive customer vehicles at service bay and open job cards with complaint details
• Explain service estimates and timelines to customers before work begins
• Communicate job status updates to customers during service
• Upsell service packages, accessories, and annual maintenance contracts
• Ensure vehicle is cleaned and quality-checked before delivery
• Handle customer queries and complaints regarding service work
• Meet customer satisfaction index targets set by service manager

🎓 Qualifications and Requirements

• How do you handle a customer who disputes the service estimate after the vehicle is already in the bay?
• Describe how you open a job card and capture all customer complaints accurately.
• How do you upsell a preventive maintenance package to a customer who came for only one issue?
• What steps do you take to ensure vehicle quality before customer delivery?
• How do you manage multiple service bay customers simultaneously during peak hours?
• Describe how you handle a repeat complaint from a customer who had the same issue fixed last month.
• How do you track and improve your customer satisfaction index score?
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills