Service Manager Workshop Jobs in Chennai Car Dealership

📋 Job Description

Jobzi is sourcing qualified candidates for Service Manager Workshop positions in Chennai's private Car Dealership sector. This is a full-time opportunity with a reputed Automobile Sales and Dealership employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Manage workshop P and L including service revenue, labour efficiency, and profitability
• Lead workshop supervisor, service advisor, and technician teams
• Achieve monthly service revenue and CSI targets set by dealer principal
• Oversee OEM warranty claim processing and submission accuracy
• Ensure workshop audit compliance and OEM service standards
• Resolve technical and customer escalations for repeat complaints
• Manage spare parts availability coordination with parts manager for workshop efficiency

🎓 Qualifications and Requirements

• How do you manage workshop P and L to maintain consistent service revenue growth?
• Describe how you achieve customer satisfaction index targets in a high-throughput workshop.
• How do you handle a customer escalation involving a repeat complaint that was not resolved on previous visits?
• What strategies do you use to improve labour efficiency in your workshop?
• How do you manage OEM warranty claim accuracy and reduce rejection rate?
• Describe your approach to building and retaining a skilled technical team.
• How do you coordinate between the service advisor, workshop, and parts teams to minimize turnaround time?
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills