Assistant Manager Operations Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Assistant Manager Operations positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Oversee daily operations of multiple team leader groups handling voice, non-voice, or blended BPO processes to meet SLA targets.
- Review and analyse team and floor performance data daily, identifying operational gaps and implementing immediate corrective actions.
- Manage client communication for day-to-day operational updates, SLA performance reviews, and escalated issue resolution.
- Lead monthly performance review sessions with team leaders to evaluate productivity, quality, attrition, and process adherence.
- Drive process improvement initiatives to reduce AHT, improve FCR, and increase CSAT scores through structured operational changes.
- Coordinate with support functions including WFM, training, quality, and HR to align operational requirements with resource availability.
- Prepare and present monthly operational business review reports to senior management covering key metrics and action plans.
🎓 Qualifications and Requirements
- Graduate degree with four to eight years of progressive BPO experience including at least two years in a team leader or senior leadership role.
- Demonstrated ability to manage multiple team leaders and large agent groups in a high-volume BPO or call centre environment.
- Strong understanding of operational SLA metrics, client management expectations, and P&L components in BPO operations.
- Proficiency in operational reporting, data-driven decision-making, and presenting performance insights to client and senior management.
- Experience in driving process improvement and change management initiatives using Six Sigma or lean BPO methodologies.
- Excellent people management skills with ability to develop team leaders, address performance issues, and manage floor morale.
- Familiarity with WFM practices, quality frameworks, and training coordination in a multi-team BPO operations structure.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What are the responsibilities of an Assistant Manager Operations in a Chennai BPO?
An assistant manager operations in a Chennai BPO oversees multiple team leader groups, monitors floor performance against SLA targets, communicates with clients on daily operational issues, and drives improvement initiatives. They bridge the gap between frontline team leaders and senior operations management, providing operational governance while developing leadership capability in their reporting teams across Chennai BPO facilities.
What experience is required for Assistant Manager Operations in Chennai BPO?
Assistant manager operations roles in Chennai BPOs typically require four to eight years of BPO experience with at least two years in a team leader capacity. Candidates must demonstrate ability to manage multiple team leaders, handle client communication, and drive operational performance through data analysis and structured improvement plans. Strong people management and reporting skills are essential selection criteria.
What salary does an Assistant Manager Operations earn in Chennai BPO?
Assistant managers of operations in Chennai BPOs earn between Rs.35,000 and Rs.80,000 per month depending on the process complexity, team size, and employer. International process assistant managers typically earn more than domestic process counterparts. Performance incentives tied to team SLA achievement and client satisfaction scores are common components of the overall compensation package.
What is the salary for Assistant Manager Operations in Chennai BPO Call Centre in
A Assistant Manager Operations in Chennai earns between Rs.37,000 and Rs.82,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Assistant Manager Operations jobs in
4 - 8 Years of relevant experience is typically required for Assistant Manager Operations positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Assistant Manager Operations வேலைவாய்ப்பு. மாத சம்பளம் ரூ.37,000 முதல் ரூ.82,000 வரை. 4 - 8 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.