Customer Service Executive Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle inbound and outbound customer calls related to product inquiries, account queries, and service requests in a professional manner.
- Resolve customer complaints within defined turnaround times by following standard operating procedures and escalation matrices.
- Update customer interaction details accurately in the CRM system after every call to maintain complete records.
- Meet daily call handling targets including average handle time, first call resolution, and customer satisfaction scores.
- Cross-sell or upsell relevant products and services to customers based on conversation context and defined scripts.
- Coordinate with back-office and technical teams to resolve complex customer issues that require multi-department support.
- Participate in regular process briefings, feedback sessions, and calibration calls to maintain quality and compliance standards.
🎓 Qualifications and Requirements
- Graduate degree in any discipline from a recognised university; freshers are eligible to apply for entry-level voice processes.
- Strong verbal communication skills in English with a clear speaking voice and ability to handle calls professionally.
- Basic computer literacy including familiarity with CRM tools, email clients, and standard call handling software.
- Willingness to work in rotational shifts including night shifts, weekends, and public holidays as per process requirement.
- Ability to handle high call volumes while maintaining accuracy and a positive customer interaction experience consistently.
- Good listening skills with patience and empathy while dealing with dissatisfied or irate customers on calls.
- Freshers with strong communication skills are encouraged to apply; prior retail or customer-facing experience is an advantage.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What does a Customer Service Executive do in a Chennai BPO?
A Customer Service Executive in a Chennai BPO handles inbound and outbound customer calls, resolves complaints, processes service requests, and maintains accurate records in CRM systems. Daily responsibilities include meeting call handling targets, following escalation procedures, and ensuring high customer satisfaction scores. Most domestic and international process centres on Chennai's OMR corridor and in Ambattur actively hire freshers for this role throughout the year.
Is night shift mandatory for Customer Service Executive BPO jobs in Chennai?
Night shifts are common for international voice process roles in Chennai BPOs, as they align with US, UK, or Australian time zones. Domestic voice process centres typically operate in general or morning shifts. Most private BPO facilities in Chennai provide transport allowance or cab facilities for night shift employees as part of the compensation package.
What is the career growth path for a Customer Service Executive in Chennai?
A Customer Service Executive in a Chennai BPO can progress to Senior Customer Service Executive within one to two years, then to Team Leader within three to four years, and further to Quality Analyst, Assistant Manager, or Process Trainer roles based on performance. Many professionals in Chennai's BPO sector transition into operations management or client servicing within five to seven years of consistent performance.
What is the salary for Customer Service Executive in Chennai BPO Call Centre in
A Customer Service Executive in Chennai earns between Rs.13,000 and Rs.29,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Service Executive jobs in
0 - 2 Years of relevant experience is typically required for Customer Service Executive positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Service Executive வேலைவாய்ப்பு. மாத சம்பளம் ரூ.13,000 முதல் ரூ.29,000 வரை. 0 - 2 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.