Client Servicing Manager Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Client Servicing Manager positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Serve as the primary point of contact for assigned BPO client accounts, managing day-to-day relationship and strategic communication.
- Conduct regular business reviews with client stakeholders, presenting operational performance data and improvement initiative updates.
- Manage client escalations by coordinating with operations, quality, and technology teams to ensure rapid and effective resolution.
- Identify and pursue account growth opportunities by proposing service expansion, volume ramp-ups, or additional process offerings.
- Review and negotiate SLA parameters, contract terms, and change requests with clients in coordination with senior management.
- Prepare and present account health reports, NPS scores, and client satisfaction data to senior leadership on a monthly basis.
- Lead governance forums and joint planning sessions with client contacts to align on strategic priorities and operational roadmaps.
🎓 Qualifications and Requirements
- MBA or Graduate degree with six to twelve years of experience including significant client-facing account management responsibility in BPO.
- Demonstrated track record of managing large BPO client relationships with accounts exceeding Rs.5 crore annual contract value.
- Strong communication, negotiation, and executive presence skills for engaging client stakeholders from manager to C-suite level.
- Experience in conducting formal business reviews, presenting performance data, and managing client satisfaction improvement plans.
- Knowledge of BPO commercial models, SLA structures, change request processes, and contract management principles.
- Ability to identify account growth opportunities and convert them into incremental revenue through consultative client engagement.
- Six Sigma or COPC knowledge is an advantage for contributing to performance improvement discussions during client governance meetings.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What does a Client Servicing Manager do in a Chennai BPO?
A client servicing manager in a Chennai BPO is the primary relationship owner for assigned client accounts, responsible for ongoing satisfaction, SLA performance oversight, escalation management, and account growth. They conduct business reviews, present performance data, negotiate SLA changes, and represent the BPO provider in all strategic client interactions. This is a senior commercial and relationship role that bridges operations and business development functions.
What experience is required for Client Servicing Manager roles in Chennai BPO?
Client servicing manager roles in Chennai BPOs require six to twelve years of experience with significant time spent in client-facing account management or senior operations management roles. Candidates must demonstrate strong communication skills, experience in presenting to client stakeholders at senior levels, and the ability to manage complex multi-process accounts independently. MBA qualification with BPO industry experience is typically preferred.
What salary does a Client Servicing Manager earn in a Chennai BPO?
Client servicing managers in Chennai BPOs earn between Rs.56,000 and Rs.1,20,000 per month depending on the value and complexity of accounts managed, employer size, and experience level. Performance incentives tied to account retention, NPS scores, and incremental revenue generation are significant components of the total compensation. Senior professionals managing international accounts or high-value domestic clients command salaries toward the upper end.
What is the salary for Client Servicing Manager in Chennai BPO Call Centre in
A Client Servicing Manager in Chennai earns between Rs.57,000 and Rs.1,21,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Client Servicing Manager jobs in
6 - 12 Years of relevant experience is typically required for Client Servicing Manager positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Client Servicing Manager வேலைவாய்ப்பு. மாத சம்பளம் ரூ.57,000 முதல் ரூ.1,21,000 வரை. 6 - 12 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.