Client Servicing Manager Jobs in Chennai BPO Call Centre

📋 Job Description

Jobzi is sourcing qualified candidates for Client Servicing Manager positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Serve as the primary point of contact for assigned BPO client accounts, managing day-to-day relationship and strategic communication.
• Conduct regular business reviews with client stakeholders, presenting operational performance data and improvement initiative updates.
• Manage client escalations by coordinating with operations, quality, and technology teams to ensure rapid and effective resolution.
• Identify and pursue account growth opportunities by proposing service expansion, volume ramp-ups, or additional process offerings.
• Review and negotiate SLA parameters, contract terms, and change requests with clients in coordination with senior management.
• Prepare and present account health reports, NPS scores, and client satisfaction data to senior leadership on a monthly basis.
• Lead governance forums and joint planning sessions with client contacts to align on strategic priorities and operational roadmaps.

🎓 Qualifications and Requirements

• MBA or Graduate degree with six to twelve years of experience including significant client-facing account management responsibility in BPO.
• Demonstrated track record of managing large BPO client relationships with accounts exceeding Rs.5 crore annual contract value.
• Strong communication, negotiation, and executive presence skills for engaging client stakeholders from manager to C-suite level.
• Experience in conducting formal business reviews, presenting performance data, and managing client satisfaction improvement plans.
• Knowledge of BPO commercial models, SLA structures, change request processes, and contract management principles.
• Ability to identify account growth opportunities and convert them into incremental revenue through consultative client engagement.
• Six Sigma or COPC knowledge is an advantage for contributing to performance improvement discussions during client governance meetings.
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills