Customer Support Executive (Fintech) Jobs in Chennai Fintech and Payment Company
⚡ Hiring Now🏫 Chennai Fintech and Payment Company Employment Zones
Chennai's private fintech and payment companies build digital payment infrastructure, lending platforms, and neobanking solutions from offices in Guindy and Ambattur MIDC, employing Tamil-speaking payment engineers, product managers, and business development executives.
Fintech and Payment Company employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Support Executive (Fintech) positions in Chennai's private Fintech and Payment Company sector. This is a full-time opportunity with a reputed Fintech and Digital Payments employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Respond to customer queries related to failed transactions, payment reversals, and account issues via phone, chat, and email
- Troubleshoot UPI, wallet, and card payment failures and guide customers through resolution steps
- Log all customer interactions accurately in the CRM or ticketing system
- Escalate unresolved technical payment issues to the product and engineering teams with complete context
- Follow up with customers on open tickets to ensure timely closure within defined SLA
- Educate customers on payment app features, security best practices, and self-service options
- Maintain customer satisfaction scores and handle escalations with empathy and professionalism
🎓 Qualifications and Requirements
- Graduate degree in any stream from a recognized university
- 0 - 2 Years of experience in customer support, BPO, or digital product helpdesk roles
- Familiarity with digital payment products such as UPI apps, wallets, and payment gateways
- Good verbal and written communication in Tamil and English for diverse customer interactions
- Comfort with ticketing and CRM tools such as Freshdesk, Zendesk, or equivalent systems
- Patient and empathetic approach to handling escalated or technically confused customers
- Willingness to work in rotational shifts to provide extended customer support coverage
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
B.E./B.Tech. CS or ECE for software engineering roles; PCI DSS compliance awareness for payment security roles; ISO 27001 for information security roles; CISA for IT audit roles in fintech; RBI NBFC regulatory compliance knowledge for lending fintech; PMP or Agile Scrum for product manager roles; CFA or NISM for wealthtech analyst roles; Python and ML for fraud detection and credit scoring roles; AWS/Azure cloud certification for platform engineering roles
Frequently Asked Questions
What types of fintech and payment company jobs are available in Chennai?
Chennai's private fintech sector offers a wide range of roles spanning technology, product, operations, risk, and compliance. Software engineers build payment APIs and lending platforms, product managers drive roadmaps for UPI and credit apps, data scientists build fraud and credit scoring models, and operations professionals handle KYC, merchant onboarding, and loan servicing. The city's OMR and Sholinganallur zones have the highest density of fintech employers.
What is the salary range for fintech jobs in Chennai?
Fintech salaries in Chennai span a wide range depending on role and experience. Entry-level payment operations and customer support roles pay Rs.15,000 to Rs.35,000 per month. Mid-level engineers, analysts, and product managers earn Rs.30,000 to Rs.1,00,000 per month. Senior and leadership roles in fintech product, data science, and compliance can command Rs.1,00,000 to Rs.5,00,000 or more per month in Chennai's competitive talent market.
What skills are most in demand for fintech jobs in Chennai?
Chennai fintech companies actively seek engineers with Java, Python, React, Flutter, and cloud skills for building payment and lending platforms. Non-technical roles require knowledge of KYC, AML, RBI regulations, and credit risk frameworks. Data science skills including Python, ML model development, and SQL are highly valued for fraud detection and credit scoring. Product managers with digital payments domain knowledge and Agile experience are among the most sought-after profiles in the Chennai fintech market.
What does a Customer Support Executive do in a Chennai fintech company?
A Customer Support Executive in a Chennai fintech company resolves customer queries related to failed UPI transactions, wallet issues, payment reversals, and account access problems. They communicate through phone, chat, and email channels and work closely with product and engineering teams to ensure timely resolution of technical payment issues affecting end users.
What is the salary for Customer Support Executive in Chennai fintech?
Customer Support Executives in Chennai fintech and payment companies earn Rs.15,000 to Rs.30,000 per month. Entry-level candidates handling chat and email support typically start at Rs.15,000 to Rs.20,000, while those with 1-2 years of experience in digital payment product support earn Rs.22,000 to Rs.30,000. Shift allowances may apply.
What skills are needed for fintech customer support jobs in Chennai?
Communication skills in Tamil and English, familiarity with UPI and digital payment products, comfort with CRM and ticketing tools, and the ability to explain technical issues in simple language are the core skills for fintech customer support roles in Chennai. Empathy, patience, and the ability to handle frustrated customers professionally are equally critical for this role.
What is the salary for Customer Support Executive (Fintech) in Chennai Fintech and Payment Company in
A Customer Support Executive (Fintech) in Chennai earns between Rs.16,000 and Rs.31,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Support Executive (Fintech) jobs in
0 - 2 Years of relevant experience is typically required for Customer Support Executive (Fintech) positions in Chennai's private Fintech and Payment Company sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Support Executive (Fintech) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.16,000 முதல் ரூ.31,000 வரை. 0 - 2 Years અனுபவம் தேவை. Fintech and Payment Company-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.