Front Office Executive Jobs in Chennai Hotel and Hospitality

📋 Job Description

Jobzi is sourcing qualified candidates for Front Office Executive positions in Chennai's private Hotel and Hospitality sector. This is a full-time opportunity with a reputed Hospitality employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Welcome arriving guests, complete check-in formalities, verify identity documents, and allocate rooms as per reservations.
• Process guest check-outs, prepare final bills, handle payments, and address any billing queries professionally.
• Operate the hotel property management system to update room status, guest profiles, and reservation details.
• Handle incoming calls, reservations, and guest requests promptly and route them to the appropriate department.
• Upsell room upgrades, packages, and hotel services to guests at the time of check-in.
• Resolve guest complaints at the front desk and escalate unresolved issues to the duty manager.
• Coordinate with housekeeping, room service, and other departments to fulfil guest requests and maintain smooth operations.

🎓 Qualifications and Requirements

• Degree or Diploma in Hotel Management from an IHM-affiliated or recognised hotel management institute.
• 0 to 4 years of experience in front office operations in a hotel or hospitality environment.
• Proficiency in a hotel property management system such as Opera, IDS, or similar front office software.
• Excellent English communication skills, both verbal and written; Tamil and Hindi are additional advantages.
• Neat, professional appearance with good grooming standards as per the hotel's front-of-house requirements.
• Ability to handle cash, process card payments, and manage front office billing accurately.
• Willingness to work rotating shifts including night shifts, weekends, and public holidays.
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills