Front Office Manager Jobs in Chennai Hotel and Hospitality

📋 Job Description

Jobzi is sourcing qualified candidates for Front Office Manager positions in Chennai's private Hotel and Hospitality sector. This is a full-time opportunity with a reputed Hospitality employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Oversee all front office operations including reception, reservations, concierge, night audit, and guest relations.
• Monitor and improve guest satisfaction scores by implementing service standards and team training programmes.
• Manage front office team scheduling, performance appraisals, and disciplinary procedures.
• Coordinate with revenue management and sales teams to optimise occupancy, ADR, and RevPAR.
• Handle escalated guest complaints, VIP arrivals, and complex billing disputes at management level.
• Prepare and manage the front office department budget including labour costs and operating expenses.
• Conduct daily briefings, shift handover meetings, and interdepartmental coordination with F&B, housekeeping, and engineering.

🎓 Qualifications and Requirements

• Hotel Management degree (BHM/BHMCT) from an IHM-affiliated or recognised university.
• 6 to 14 years of progressive front office experience with at least 2 years in a managerial or assistant manager role.
• Advanced proficiency in hotel PMS (Opera, IDS, or equivalent) and revenue management fundamentals.
• Strong leadership and people management skills with experience in team building and performance management.
• In-depth knowledge of front office SOPs, duty management, and cross-department hotel operations.
• Excellent English communication and presentation skills for guest interaction and senior management reporting.
• Understanding of hotel revenue metrics such as ADR, RevPAR, and occupancy to support revenue strategy.
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills