General Manager (Jewellery Operations) Jobs in Chennai Jewellery Showroom

📋 Job Description

Jobzi is sourcing qualified candidates for General Manager (Jewellery Operations) positions in Chennai's private Jewellery Showroom sector. This is a full-time opportunity with a reputed Jewellery Retail and Manufacturing employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Lead operations across multiple jewellery showrooms covering P and L, staff, customer experience, and compliance
• Set and review branch-level sales targets and hold branch managers accountable for performance
• Oversee gold stock security governance including audit standards, vault compliance, and loss prevention
• Develop and implement the chain's customer experience strategy to drive loyalty and repeat business
• Lead senior showroom team development including branch manager coaching and succession planning
• Drive regulatory compliance across all showrooms covering BIS hallmarking, GST, and labour laws
• Evaluate and plan new showroom expansion including location selection, setup, and launch management

🎓 Qualifications and Requirements

• MBA from a recognised institution or Graduate with equivalent leadership experience
• Ten to twenty years of jewellery retail or premium retail experience with at least five years in multi-store leadership
• Demonstrated track record of managing multi-showroom P and L and leading large jewellery retail teams
• Deep knowledge of jewellery retail operations including gold procurement, hallmarking, security, and customer service
• Experience in new showroom setup, pre-opening management, and post-launch performance ramp-up
• Strong regulatory knowledge covering BIS hallmarking, GST on jewellery, and shops establishment requirements
• Excellent stakeholder management skills for engaging promoters, vendors, and senior government or regulatory contacts
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills