Back Office Executive Jobs in Coimbatore BPO Call Centre

📋 Job Description

Jobzi is sourcing qualified candidates for Back Office Executive positions in Coimbatore's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Process and verify customer documents, forms, and applications received from front-office teams or digital channels accurately.
• Enter and update customer records, transaction data, and account information in back-office processing systems daily.
• Perform data validation checks to identify errors, incomplete entries, or discrepancies before finalising processed records.
• Generate daily or weekly processing reports using MS Excel or back-office software as per supervisor instructions.
• Coordinate with front-office teams and quality checkers to resolve data discrepancies or missing information in records.
• Maintain confidentiality of all customer and business data processed during back-office operations as per compliance guidelines.
• Meet daily productivity targets including number of records processed, accuracy percentage, and turnaround time benchmarks.

🎓 Qualifications and Requirements

• Graduate degree in any discipline; commerce graduates with accounting or banking background are preferred for finance back-office roles.
• Typing speed of at least 25 words per minute with high accuracy in data entry tasks performed over extended periods.
• Proficiency in MS Office tools particularly Excel for data management, basic formulas, sorting, filtering, and report generation.
• Strong attention to detail and ability to maintain accuracy while handling large volumes of repetitive data entry tasks.
• Willingness to work in shift-based schedules as most back-office BPO operations in Coimbatore run in multiple daily shifts.
• Knowledge of document verification procedures and data privacy regulations applicable to banking or insurance back-office processes.
• Prior experience in back-office processing, data entry, or administrative roles in any industry is an added advantage.
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes