Customer Service Executive Jobs in Coimbatore BPO Call Centre

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Service Executive positions in Coimbatore's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Handle inbound and outbound customer calls related to product inquiries, account queries, and service requests in a professional manner.
• Resolve customer complaints within defined turnaround times by following standard operating procedures and escalation matrices.
• Update customer interaction details accurately in the CRM system after every call to maintain complete records.
• Meet daily call handling targets including average handle time, first call resolution, and customer satisfaction scores.
• Cross-sell or upsell relevant products and services to customers based on conversation context and defined scripts.
• Coordinate with back-office and technical teams to resolve complex customer issues that require multi-department support.
• Participate in regular process briefings, feedback sessions, and calibration calls to maintain quality and compliance standards.

🎓 Qualifications and Requirements

• Graduate degree in any discipline from a recognised university; freshers are eligible to apply for entry-level voice processes.
• Strong verbal communication skills in English with a clear speaking voice and ability to handle calls professionally.
• Basic computer literacy including familiarity with CRM tools, email clients, and standard call handling software.
• Willingness to work in rotational shifts including night shifts, weekends, and public holidays as per process requirement.
• Ability to handle high call volumes while maintaining accuracy and a positive customer interaction experience consistently.
• Good listening skills with patience and empathy while dealing with dissatisfied or irate customers on calls.
• Freshers with strong communication skills are encouraged to apply; prior retail or customer-facing experience is an advantage.
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes