HR Executive Jobs in Coimbatore BPO Call Centre

📋 Job Description

Jobzi is sourcing qualified candidates for HR Executive positions in Coimbatore's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Manage end-to-end bulk recruitment for BPO voice, non-voice, and technical support processes including sourcing, screening, and offer release.
• Conduct HR induction sessions for new hires covering company policies, code of conduct, benefits, and compliance requirements.
• Track and analyse attrition trends, exit interview data, and retention programme effectiveness to reduce employee turnover rates.
• Handle employee grievances, disciplinary proceedings, and HR policy queries in compliance with company procedures and labour laws.
• Coordinate with payroll teams to ensure accurate monthly salary processing, attendance uploads, and leave management activities.
• Maintain employee HR records, generate HR MIS reports on headcount, attrition, and hiring pipeline for management review.
• Drive employee engagement initiatives including recognition programmes, team events, and wellness activities to improve retention.

🎓 Qualifications and Requirements

• MBA in HR or Graduate degree with one to four years of HR experience specifically in BPO or high-volume recruitment environments.
• Hands-on experience in bulk sourcing through job portals, walk-in drives, referral programmes, and campus recruitment events.
• Knowledge of BPO-specific attrition patterns, retention challenges, and engagement strategies applicable to large agent populations.
• Familiarity with HR MIS, attendance management systems, and basic payroll coordination in a BPO operational context.
• Understanding of applicable labour laws, PF, ESI, gratuity, and statutory compliance requirements for BPO workforce management.
• Strong interpersonal skills with ability to handle employee relations, grievance redressal, and HR counselling professionally.
• Proficiency in MS Excel and HRMS platforms for maintaining employee databases, tracking hiring pipelines, and generating reports.
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes