International Voice Executive Jobs in Coimbatore BPO Call Centre

📋 Job Description

Jobzi is sourcing qualified candidates for International Voice Executive positions in Coimbatore's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Handle inbound and outbound calls from international customers in the US, UK, or Australian markets using clear neutral-accent English.
• Resolve customer complaints, billing queries, technical issues, and account requests according to client-specific standard operating procedures.
• Achieve agreed service level agreement targets including average handle time, customer satisfaction scores, and quality compliance metrics.
• Accurately log all call details, resolutions, and follow-up actions in CRM or ticketing platforms after each interaction.
• Identify and escalate complex or unresolved customer issues to senior executives or specialised teams as per escalation matrix.
• Participate in accent neutralisation training, product knowledge updates, and call quality calibration sessions as required.
• Adhere to night shift schedules aligned to international time zones and maintain consistent attendance as per roster.

🎓 Qualifications and Requirements

• Graduate degree in any discipline; freshers with strong neutral-accent English communication are eligible for international voice processes.
• Excellent spoken English with a neutral accent free from strong regional influences; prior accent training is an advantage.
• Ability to work in night shifts aligned with US, UK, or Australian time zones as international voice processes require.
• Basic computer skills including typing speed of at least 25 WPM and familiarity with CRM and call handling software.
• Strong active listening, problem-solving, and empathy skills to manage complex customer conversations professionally.
• Knowledge of international market etiquette, cultural sensitivity, and professional telephone communication standards.
• Freshers who have completed IELTS, TOEFL, or voice and accent training are preferred by international voice process centres.
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes