Non-Voice Process Executive Jobs in Coimbatore BPO Call Centre

📋 Job Description

Jobzi is sourcing qualified candidates for Non-Voice Process Executive positions in Coimbatore's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Process customer service requests received through email, chat, or web forms within defined turnaround times and quality benchmarks.
• Handle live chat interactions with customers to resolve queries related to orders, accounts, billing, and product information.
• Perform accurate data entry, document verification, and form processing tasks as per client-specified standard operating procedures.
• Draft professional email responses to customer queries using approved templates while maintaining tone and accuracy standards.
• Coordinate with voice teams or back-office departments to resolve non-voice queries that require additional information or approvals.
• Maintain productivity targets including number of tickets handled, emails resolved, and chat sessions completed per shift.
• Participate in quality audits, calibration exercises, and process refresher sessions to maintain high accuracy and compliance.

🎓 Qualifications and Requirements

• Graduate degree in any discipline; candidates with commerce, arts, or science backgrounds are eligible for non-voice process roles.
• Typing speed of at least 30 words per minute with high accuracy; candidates with 40+ WPM speeds are preferred.
• Strong written English communication skills with ability to compose clear, professional, and error-free email responses.
• Familiarity with MS Office tools especially Excel and Word; prior experience with ticketing or CRM systems is advantageous.
• High attention to detail and accuracy in data entry and document processing tasks performed over extended shifts.
• Ability to handle multiple chat windows or email threads simultaneously while maintaining quality and response time standards.
• Willingness to work in shift-based schedules covering morning, evening, and weekend slots as required by process demands.
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes