Technical Support Executive Jobs in Coimbatore BPO Call Centre

📋 Job Description

Jobzi is sourcing qualified candidates for Technical Support Executive positions in Coimbatore's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Provide first-level technical support to customers for hardware, software, connectivity, and configuration issues via phone or chat.
• Diagnose and resolve technical problems related to operating systems, applications, network settings, and peripheral devices.
• Use remote desktop tools to access customer devices and perform guided troubleshooting or configuration corrections remotely.
• Log all support tickets accurately in the ITSM or CRM platform with complete problem description, diagnosis, and resolution notes.
• Escalate unresolved or complex technical issues to Level 2 or specialised technical teams as per the defined escalation matrix.
• Achieve first call resolution targets by maintaining up-to-date knowledge of client products, known issues, and resolution procedures.
• Participate in technical knowledge base updates, product training sessions, and regular calibration exercises with quality teams.

🎓 Qualifications and Requirements

• Graduate in computer science, information technology, electronics, or any discipline with demonstrated IT troubleshooting knowledge.
• Working knowledge of Windows and Mac operating systems, common software applications, and basic networking concepts.
• Experience with remote support tools such as TeamViewer, AnyDesk, or similar remote access platforms is highly preferred.
• Familiarity with ITIL service desk practices, ticketing workflows, and SLA-based support operations is an advantage.
• Strong verbal communication skills in English to guide non-technical customers through troubleshooting steps patiently.
• CCNA, CompTIA A+, or equivalent IT certification is preferred; hardware engineering diploma holders are also considered.
• Ability to multitask between phone support and documentation while maintaining technical accuracy under time pressure.
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes