Customer Service Executive (Shipping Line) Jobs in Chennai Port and Shipping Company
⚡ Hiring Now🏫 Chennai Port and Shipping Company Employment Zones
Chennai's private port and shipping sector operates cargo handling, container logistics, and maritime services from terminals near Guindy and Ambattur MIDC, employing Tamil-speaking port operations executives, stevedores, and shipping coordinators.
Port and Shipping Company employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive (Shipping Line) positions in Chennai's private Port and Shipping Company sector. This is a full-time opportunity with a reputed Port Services and Shipping employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle inbound queries from shippers, consignees, and freight forwarders regarding booking status, vessel schedule, container availability, and shipment tracking
- Process Bill of Lading amendment requests from shippers including consignee changes, description corrections, and port of discharge modifications within cut-off deadlines
- Manage booking rollover requests when shippers miss the vessel cut-off and coordinate with the operations team for rebooking on the next available vessel
- Issue arrival notices and delivery orders for import consignments and coordinate with consignees and CHAs for timely cargo collection
- Handle demurrage and detention dispute queries by retrieving container movement timelines and escalating to the tariff team for waivers or adjustments when warranted
- Log all customer interactions in the CRM ticketing system with accurate categorization, resolution status, and follow-up dates to ensure no query is missed
- Coordinate with the vessel planning, documentation, and accounts teams to gather information needed to resolve complex customer queries
- Maintain shipper and consignee satisfaction by providing accurate, proactive, and professional communication in Tamil and English across all query channels
🎓 Qualifications and Requirements
- Graduate degree from a recognized institution
- 0 - 3 Years of experience in shipping customer service, freight forwarding back-office, or logistics customer support roles; freshers with shipping knowledge considered
- Good knowledge of Bill of Lading amendment procedures, booking cut-off rules, and vessel rollover processes at a private shipping line
- Familiarity with arrival notice issuance, delivery order procedures, and the import cargo release process at a CFS or container terminal
- Basic understanding of demurrage and detention tariffs and the process for raising disputes or waiver requests with the shipping line
- Excellent communication skills in Tamil and English for handling shipper and consignee queries via phone and email
- Patience, accuracy, and a customer-oriented approach to resolving shipping documentation and schedule-related problems within defined turnaround times
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
Graduate for shipping documentation and operations roles; Diploma in Port Management or Maritime Studies for shipping operations roles; Customs Broker licence (CHA licence) for customs clearance roles; IICL container inspection certification for container operations roles; IATA DGR for dangerous goods documentation roles; Merchant Navy (DG Shipping) certificates for marine officer roles; SAP or Portnet/FOIS software for port logistics systems roles; knowledge of Bill of Lading, Shipping Bill, and customs ICEGATE for documentation roles; FIATA or IATA for freight forwarding related shipping roles
Frequently Asked Questions
What types of jobs are available in Chennai's private port and shipping company sector?
Chennai's private port and shipping sector offers a broad range of roles across documentation, operations, commercial, and management functions. Entry-level positions include shipping documentation executive, container operations executive, and ship chandler executive. Mid-level roles cover vessel planning, CFS operations, customs clearance, dangerous goods documentation, and stevedoring supervision. Senior openings include import and export operations manager, trade lane manager, and country head roles at private shipping line offices, CFS operators, NVOCC companies, stevedoring firms, and marine services organizations based in Chennai.
What is the salary range for port and shipping company jobs in Chennai?
Entry-level documentation and operations roles in Chennai's private shipping sector pay Rs.16,000 to Rs.42,000 per month. Mid-level vessel planning, stevedoring supervision, and dangerous goods compliance roles earn Rs.20,000 to Rs.52,000. Senior management roles such as import and export operations manager and trade lane manager command Rs.45,000 to Rs.1,30,000 per month. Country Head and GM roles at private shipping line offices earn Rs.1,20,000 to Rs.2,80,000, while MD and CEO positions at shipping and port services companies reach Rs.2,00,000 to Rs.4,80,000 per month.
What skills are most valued for port and shipping company jobs in Chennai?
Chennai's private shipping companies and port service firms actively seek candidates with Bill of Lading and Shipping Bill documentation knowledge, ICEGATE customs portal proficiency for clearance roles, ocean freight rate understanding for commercial roles, container stowage planning for vessel operations roles, and IMDG or IATA DGR knowledge for dangerous goods handling. Portnet, FOIS, or port community system experience adds value for port logistics roles. Strong written and spoken English for global shipping line correspondence, Tamil for local port authority and transporter coordination, and SAP SCEM or shipping ERP knowledge are consistently in demand across Chennai's port and shipping job market.
What does a Customer Service Executive do at a Chennai private shipping line office?
A Customer Service Executive at a Chennai private shipping line office handles shipper, consignee, and freight forwarder queries on bookings, vessel schedules, and container tracking, processes B/L amendment and rollover requests, issues arrival notices and delivery orders, resolves demurrage disputes, logs all interactions in the CRM system, and coordinates with documentation and operations teams for complex query resolution. Their responsive and accurate service builds the shipping line's reputation with the local exporter and importer community and reduces escalations to senior management.
What is a B/L amendment and when is it required in Chennai shipping operations?
A Bill of Lading amendment is a correction or modification made to a shipped or draft Bill of Lading before it is negotiated or released, addressing errors in the consignee name, notify party, cargo description, port of discharge, or other fields. Common triggers in Chennai include exporters discovering HS code or description errors after booking, Letter of Credit requirement changes, consignee bank substitutions for LC negotiations, and route changes between original and final destination. B/L amendments must be requested before the vessel arrives at the destination port in most cases, and the shipping line's customer service team is responsible for processing these changes against the original booking and documentation record.
What is a delivery order in the context of shipping customer service at Chennai port?
A delivery order (DO) is an authorization document issued by the shipping line or their agent to the importer or their customs house agent permitting the release of import cargo from the container terminal or CFS after all freight, demurrage, and dues have been cleared. In Chennai, customer service executives at private shipping line offices issue delivery orders to consignees after confirming that freight invoices are settled, customs out-of-charge has been obtained, and all holds on the container are cleared. The delivery order is submitted by the CHA to the terminal or CFS gate to take physical delivery of the container or cargo.
What is the salary for Customer Service Executive (Shipping Line) in Chennai Port and Shipping Company in
A Customer Service Executive (Shipping Line) in Chennai earns between Rs.17,500 and Rs.37,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Service Executive (Shipping Line) jobs in
0 - 3 Years of relevant experience is typically required for Customer Service Executive (Shipping Line) positions in Chennai's private Port and Shipping Company sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Service Executive (Shipping Line) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.17,500 முதல் ரூ.37,500 வரை. 0 - 3 Years અனுபவம் தேவை. Port and Shipping Company-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.