MIS Executive Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for MIS Executive positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Compile and maintain daily, weekly, and monthly MIS reports covering productivity, quality, attendance, and SLA performance data.
- Create and update Excel-based dashboards with pivot tables, charts, and automated formulas to track BPO operational metrics.
- Collect raw data from multiple sources including call logging systems, CRM platforms, and attendance tools for consolidated reporting.
- Validate data accuracy in reports by cross-checking figures against source systems before distributing to management teams.
- Automate repetitive reporting tasks using Excel macros or VBA scripts to improve report generation speed and accuracy.
- Provide ad-hoc analysis and data extracts to operations, HR, and client teams as per specific reporting requests.
- Maintain MIS report archives and version histories to ensure data traceability and auditability for management review.
🎓 Qualifications and Requirements
- Graduate degree in commerce, statistics, computer science, or any discipline with strong quantitative and analytical aptitude.
- Advanced MS Excel proficiency including VLOOKUP, HLOOKUP, INDEX-MATCH, pivot tables, conditional formatting, and chart creation.
- Experience in preparing MIS reports for BPO operations including productivity dashboards, quality scorecards, and headcount trackers.
- Basic knowledge of VBA or Excel macro writing for automating repetitive data collection and report generation processes.
- Familiarity with call centre reporting tools, CRM data extraction, and workforce management software is an advantage.
- Strong attention to data accuracy with ability to validate large datasets and identify discrepancies before report distribution.
- Prior experience in BPO MIS, data analyst, or operations reporting roles of one to four years is required.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What does an MIS Executive do in a Chennai BPO?
An MIS executive in a Chennai BPO is responsible for creating and maintaining operational performance reports covering productivity, quality, attendance, SLA compliance, and headcount. They use MS Excel, pivot tables, dashboards, and sometimes macros to compile data from multiple BPO systems. MIS executives support senior management in making data-driven decisions about staffing, process improvements, and client performance reporting.
What Excel skills are needed for MIS Executive jobs in Chennai BPOs?
MIS executive roles in Chennai BPOs require advanced Excel skills including VLOOKUP, INDEX-MATCH, pivot tables, conditional formatting, data validation, and chart creation. Knowledge of basic VBA or macro writing for report automation is highly valued. Candidates with experience in Power BI or MS Access in addition to Excel have a competitive advantage when applying to larger BPO facilities in Chennai.
What is the salary for an MIS Executive in a Chennai BPO?
MIS executives in Chennai BPOs typically earn between Rs.18,000 and Rs.46,000 per month depending on technical proficiency, experience, and the size of the BPO facility. Candidates with advanced Excel automation skills and prior BPO MIS experience of two or more years are positioned toward the higher salary range. Some facilities also offer project-based incentives for automation work that reduces reporting cycle times.
What is the salary for MIS Executive in Chennai BPO Call Centre in
A MIS Executive in Chennai earns between Rs.19,000 and Rs.47,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for MIS Executive jobs in
1 - 4 Years of relevant experience is typically required for MIS Executive positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் MIS Executive வேலைவாய்ப்பு. மாத சம்பளம் ரூ.19,000 முதல் ரூ.47,000 வரை. 1 - 4 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.