Non-Voice Process Executive Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Non-Voice Process Executive positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Process customer service requests received through email, chat, or web forms within defined turnaround times and quality benchmarks.
- Handle live chat interactions with customers to resolve queries related to orders, accounts, billing, and product information.
- Perform accurate data entry, document verification, and form processing tasks as per client-specified standard operating procedures.
- Draft professional email responses to customer queries using approved templates while maintaining tone and accuracy standards.
- Coordinate with voice teams or back-office departments to resolve non-voice queries that require additional information or approvals.
- Maintain productivity targets including number of tickets handled, emails resolved, and chat sessions completed per shift.
- Participate in quality audits, calibration exercises, and process refresher sessions to maintain high accuracy and compliance.
🎓 Qualifications and Requirements
- Graduate degree in any discipline; candidates with commerce, arts, or science backgrounds are eligible for non-voice process roles.
- Typing speed of at least 30 words per minute with high accuracy; candidates with 40+ WPM speeds are preferred.
- Strong written English communication skills with ability to compose clear, professional, and error-free email responses.
- Familiarity with MS Office tools especially Excel and Word; prior experience with ticketing or CRM systems is advantageous.
- High attention to detail and accuracy in data entry and document processing tasks performed over extended shifts.
- Ability to handle multiple chat windows or email threads simultaneously while maintaining quality and response time standards.
- Willingness to work in shift-based schedules covering morning, evening, and weekend slots as required by process demands.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What is the difference between voice and non-voice BPO roles in Chennai?
Voice BPO roles in Chennai involve handling customer calls directly, requiring strong verbal communication and call handling skills. Non-voice process roles involve resolving customer queries through email, chat, and back-office tasks without phone calls. Non-voice roles in Chennai are ideal for candidates with strong written English and typing skills who prefer working without direct phone conversations.
What typing speed is required for Non-Voice Process Executive jobs in Chennai?
Most non-voice process BPO roles in Chennai require a minimum typing speed of 30 words per minute with accuracy above 90 percent. Candidates applying for data entry or live chat roles may need 40 words per minute or more. Typing proficiency is typically tested during the selection process at Chennai BPO facilities.
What are the working hours for Non-Voice Process Executive jobs in Chennai BPOs?
Non-voice BPO roles in Chennai typically operate in general or evening shifts covering 8 AM to 11 PM in rotational patterns. Night shifts for non-voice processes are less common but do exist for international client processes. Most Chennai BPO facilities in Sholinganallur, Taramani, and Ambattur offer shift options with weekly rest days for non-voice teams.
What is the salary for Non-Voice Process Executive in Chennai BPO Call Centre in
A Non-Voice Process Executive in Chennai earns between Rs.14,500 and Rs.31,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Non-Voice Process Executive jobs in
0 - 2 Years of relevant experience is typically required for Non-Voice Process Executive positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Non-Voice Process Executive வேலைவாய்ப்பு. மாத சம்பளம் ரூ.14,500 முதல் ரூ.31,500 வரை. 0 - 2 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.