Operations Manager Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Operations Manager positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Manage end-to-end BPO operations for one or more client accounts, ensuring SLA delivery, quality compliance, and cost efficiency.
- Lead and develop a management team of assistant managers and team leaders across multiple BPO processes or shifts.
- Own client relationship management for assigned accounts, conducting regular business reviews and managing escalation resolution.
- Oversee budget management, cost control, and P&L awareness for the assigned operations to meet profitability targets.
- Drive strategic process improvement programmes using Six Sigma, lean, or COPC frameworks to enhance operational performance.
- Coordinate with transition, training, and workforce management teams for new process launches, volume ramp-ups, and stabilisation.
- Prepare and present executive-level operational performance reports to senior leadership and client stakeholders on a monthly basis.
🎓 Qualifications and Requirements
- Graduate or MBA degree with six to twelve years of BPO experience including at least three years in a senior operations role.
- Proven track record of managing large BPO operations with headcount of 200 or more agents across multiple processes.
- Strong client relationship management skills with experience in conducting business reviews, handling escalations, and managing expectations.
- Comprehensive understanding of BPO P&L, cost structures, billing models, and operational profitability management.
- Experience in implementing process improvement programmes such as Six Sigma, lean operations, or COPC standards in BPO environments.
- Excellent leadership and people development skills with demonstrated ability to build and retain high-performing management teams.
- Familiarity with BPO technology platforms including CRM, WFM, quality monitoring systems, and operational reporting tools.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What does an Operations Manager do in a Chennai BPO?
An operations manager in a Chennai BPO has overall accountability for the performance of one or more client accounts, managing a team of assistant managers and team leaders. Responsibilities include SLA governance, client relationship management, budget oversight, process improvement leadership, and strategic workforce planning. Operations managers in Chennai BPOs represent the highest on-site operational authority for their assigned account portfolios.
What qualifications are needed for Operations Manager jobs in Chennai BPO?
Operations manager roles in Chennai BPOs require six to twelve years of progressive BPO experience with at least three years in a senior management role. A graduate degree is essential, and an MBA is preferred. Candidates must demonstrate strong client management skills, P&L awareness, and the ability to lead large cross-functional teams across complex BPO operations in Chennai's major employment zones.
What salary does an Operations Manager earn in Chennai BPO?
Operations managers in Chennai BPOs earn between Rs.55,000 and Rs.1,20,000 per month depending on the account size, number of processes managed, and employer. Performance bonuses tied to account profitability, client satisfaction, and operational excellence targets are significant components of the total compensation. MBA-qualified professionals with COPC certification and Six Sigma Black Belt command salaries at the upper end of this range.
What is the salary for Operations Manager in Chennai BPO Call Centre in
A Operations Manager in Chennai earns between Rs.56,000 and Rs.1,21,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Operations Manager jobs in
6 - 12 Years of relevant experience is typically required for Operations Manager positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Operations Manager வேலைவாய்ப்பு. மாத சம்பளம் ரூ.56,000 முதல் ரூ.1,21,000 வரை. 6 - 12 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.