Quality Analyst Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Quality Analyst positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Monitor and evaluate recorded or live customer interactions to assess adherence to quality parameters and client-defined standards.
- Provide structured feedback to agents on communication quality, process compliance, and areas of improvement after each audit.
- Conduct calibration sessions with team leaders and operations to align quality scoring interpretations and reduce inter-rater variability.
- Analyse quality audit data to identify recurring error patterns, compliance gaps, and training needs across the process.
- Generate weekly and monthly quality performance reports including CSAT trends, error distribution, and audit completion rates.
- Partner with training teams to design refresher modules addressing identified quality gaps and knowledge deficiencies in the team.
- Participate in client quality reviews and present performance data, corrective action plans, and improvement trends regularly.
🎓 Qualifications and Requirements
- Graduate degree in any discipline with a minimum of one year of BPO experience in a voice or non-voice quality role.
- Thorough understanding of BPO quality parameters including CSAT, FCR, AHT compliance, and call or chat audit frameworks.
- Proficiency in MS Excel for audit tracking, data analysis, error categorisation, and performance report preparation.
- Strong interpersonal and feedback delivery skills with ability to coach agents constructively without demotivating performance.
- Experience in conducting calibration sessions with team leaders and managing inter-rater reliability in audit scores.
- Knowledge of Six Sigma Yellow Belt or Green Belt concepts is an advantage for data-driven quality improvement initiatives.
- Familiarity with call recording and quality monitoring software used in BPO environments such as Verint or NICE platforms.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What does a Quality Analyst do in a Chennai BPO?
A quality analyst in a Chennai BPO monitors recorded and live customer interactions, evaluates agent performance against defined parameters, provides feedback, and identifies training needs. They conduct calibration sessions, generate audit reports, and work with operations and training teams to drive continuous quality improvement. Quality analysts in Chennai BPOs typically audit voice, chat, and email interactions depending on the process they support.
What qualifications are needed to become a Quality Analyst in a Chennai BPO?
Quality analyst roles in Chennai BPOs require a graduate degree and at least one year of experience as a BPO agent or senior executive. Strong understanding of quality frameworks such as CSAT, AHT, and FCR is essential. Proficiency in MS Excel and experience in call monitoring tools are preferred. Six Sigma Yellow Belt certification is valued by larger BPO facilities in Chennai's Sholinganallur and Taramani zones.
What is the career growth path for a Quality Analyst in Chennai BPO?
A quality analyst in a Chennai BPO can progress to senior quality analyst within two years, then to quality team leader or quality manager within four to six years. Many quality professionals in Chennai also transition into process excellence, training, or compliance roles. With COPC certification and Six Sigma Green Belt, quality professionals can move into senior BPO management positions within seven to ten years.
What is the salary for Quality Analyst in Chennai BPO Call Centre in
A Quality Analyst in Chennai earns between Rs.21,500 and Rs.51,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Quality Analyst jobs in
1 - 4 Years of relevant experience is typically required for Quality Analyst positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Quality Analyst வேலைவாய்ப்பு. மாத சம்பளம் ரூ.21,500 முதல் ரூ.51,500 வரை. 1 - 4 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.