Senior Customer Service Executive Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Senior Customer Service Executive positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle escalated and complex customer calls that have been transferred from junior executives requiring senior-level resolution authority.
- Mentor and guide newly joined customer service executives on call handling techniques, process knowledge, and quality standards.
- Maintain ownership of high-priority customer complaints and ensure complete resolution within agreed timelines and satisfaction levels.
- Conduct floor walking activities during peak hours to provide real-time support and guidance to junior team members.
- Prepare and submit daily escalation reports to the team leader documenting call types, resolution outcomes, and pending issues.
- Contribute to process improvement suggestions by identifying recurring call types and proposing SOP updates or knowledge base additions.
- Support team leader during floor absence by managing call queues, monitoring real-time dashboards, and addressing immediate team needs.
🎓 Qualifications and Requirements
- Graduate degree in any discipline with a minimum of one year of experience as a customer service executive in a BPO.
- Demonstrated ability to handle escalated and complex customer interactions calmly and with effective resolution outcomes.
- Advanced knowledge of CRM systems, escalation procedures, and quality benchmarks relevant to the assigned process.
- Strong mentoring and communication skills to guide junior executives during floor operations and calibration sessions.
- Consistent track record of achieving CSAT scores, FCR targets, and quality compliance metrics in previous BPO roles.
- Ability to manage time effectively between handling personal calls and supporting junior team members simultaneously.
- Willingness to work flexible shifts including evenings and weekends to cover team requirements as a senior executive.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What is the difference between a Customer Service Executive and a Senior CSE in Chennai BPO?
A senior customer service executive in a Chennai BPO handles escalated calls beyond the scope of junior executives, mentors new team members, and takes ownership of complex complaints. They also support team leaders during floor operations and contribute to process improvement activities. The senior CSE role bridges the gap between junior agent and team leader, typically requiring one to three years of BPO experience.
How long does it take to become a Senior Customer Service Executive in a Chennai BPO?
Most BPO professionals in Chennai are promoted to senior customer service executive within one to two years of joining as a customer service executive, provided they consistently meet quality and productivity targets. Performance in CSAT scores, FCR rates, and mentoring contributions are key criteria evaluated during promotion cycles in Chennai BPO facilities.
What salary does a Senior Customer Service Executive earn in Chennai?
Senior customer service executives in Chennai BPOs earn between Rs.18,000 and Rs.42,000 per month depending on the process, client, and experience. International process senior executives typically earn more than domestic process counterparts. Additional incentives based on team performance, shift allowances, and retention bonuses may further increase the take-home compensation package.
What is the salary for Senior Customer Service Executive in Chennai BPO Call Centre in
A Senior Customer Service Executive in Chennai earns between Rs.19,000 and Rs.43,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Senior Customer Service Executive jobs in
1 - 4 Years of relevant experience is typically required for Senior Customer Service Executive positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Senior Customer Service Executive வேலைவாய்ப்பு. மாத சம்பளம் ரூ.19,000 முதல் ரூ.43,000 வரை. 1 - 4 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.