Team Leader Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Team Leader positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Manage a team of 15 to 25 customer service or non-voice executives, monitoring real-time performance against SLA and quality targets.
- Conduct daily team briefings, one-on-one coaching sessions, and performance reviews to address individual productivity and quality gaps.
- Handle floor escalations from team members and ensure timely resolution of complex customer issues within defined timelines.
- Monitor real-time dashboards for call queues, absenteeism, average handle time, and productivity deviations requiring immediate action.
- Prepare daily, weekly, and monthly team performance reports and present findings to assistant managers or operations managers.
- Manage shift rosters, leave scheduling, and intra-day adjustments to ensure adequate staffing coverage during all operational hours.
- Drive team CSAT, FCR, and quality scores by implementing targeted coaching, feedback loops, and recognition mechanisms.
🎓 Qualifications and Requirements
- Graduate degree in any discipline with a minimum of two years of BPO experience including experience in senior or mentoring roles.
- Proven ability to manage, motivate, and develop a team of BPO executives in a high-volume call centre environment.
- Strong understanding of SLA metrics, real-time queue management, and floor operations in a BPO or call centre setting.
- Proficiency in MS Excel for team reporting, performance tracking, and productivity analysis across daily and weekly cycles.
- Excellent interpersonal and conflict resolution skills to handle team issues, attendance problems, and performance counselling.
- Experience in roster management, shift scheduling, and intra-day operational adjustments in a BPO team environment.
- Prior experience as a senior customer service executive, quality analyst, or trainer with demonstrated leadership potential.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What are the responsibilities of a Team Leader in a Chennai BPO?
A team leader in a Chennai BPO manages a team of 15 to 25 agents, monitors daily performance against SLA and quality targets, conducts coaching sessions, handles escalations, and manages rosters. They are responsible for driving team productivity, CSAT scores, and FCR rates while reporting performance to senior operations management. Team leaders also manage attrition by implementing recognition and motivation practices within their teams.
What experience is needed to become a Team Leader in Chennai BPO?
Most BPO team leader positions in Chennai require two to six years of experience, including time spent as a senior customer service executive or quality analyst with demonstrated leadership ability. Strong performance history, coaching skills, and the ability to manage floor operations are key selection criteria. Many Chennai BPO facilities promote from within based on consistent performance and leadership potential.
What salary does a Team Leader earn in a Chennai BPO?
Team leaders in Chennai BPOs earn between Rs.25,000 and Rs.65,000 per month depending on the team size, process type, and employer. International process team leaders typically earn more than domestic process counterparts. Performance incentives based on team CSAT scores, FCR rates, and attrition management can add significantly to the base monthly salary.
What is the salary for Team Leader in Chennai BPO Call Centre in
A Team Leader in Chennai earns between Rs.27,500 and Rs.67,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Team Leader jobs in
2 - 6 Years of relevant experience is typically required for Team Leader positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Team Leader வேலைவாய்ப்பு. மாத சம்பளம் ரூ.27,500 முதல் ரூ.67,500 வரை. 2 - 6 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.