Technical Support Executive Jobs in Chennai BPO Call Centre
⚡ Hiring Now🏫 Chennai BPO and Call Centre Employment Zones
Chennai has a major private BPO and call centre sector with domestic and international voice, non-voice, and back-office processing companies in Guindy and Ambattur MIDC, employing Tamil-speaking customer support executives, team leaders, and quality analysts.
BPO and Call Centre employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Technical Support Executive positions in Chennai's private BPO Call Centre sector. This is a full-time opportunity with a reputed BPO and Call Centre employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Provide first-level technical support to customers for hardware, software, connectivity, and configuration issues via phone or chat.
- Diagnose and resolve technical problems related to operating systems, applications, network settings, and peripheral devices.
- Use remote desktop tools to access customer devices and perform guided troubleshooting or configuration corrections remotely.
- Log all support tickets accurately in the ITSM or CRM platform with complete problem description, diagnosis, and resolution notes.
- Escalate unresolved or complex technical issues to Level 2 or specialised technical teams as per the defined escalation matrix.
- Achieve first call resolution targets by maintaining up-to-date knowledge of client products, known issues, and resolution procedures.
- Participate in technical knowledge base updates, product training sessions, and regular calibration exercises with quality teams.
🎓 Qualifications and Requirements
- Graduate in computer science, information technology, electronics, or any discipline with demonstrated IT troubleshooting knowledge.
- Working knowledge of Windows and Mac operating systems, common software applications, and basic networking concepts.
- Experience with remote support tools such as TeamViewer, AnyDesk, or similar remote access platforms is highly preferred.
- Familiarity with ITIL service desk practices, ticketing workflows, and SLA-based support operations is an advantage.
- Strong verbal communication skills in English to guide non-technical customers through troubleshooting steps patiently.
- CCNA, CompTIA A+, or equivalent IT certification is preferred; hardware engineering diploma holders are also considered.
- Ability to multitask between phone support and documentation while maintaining technical accuracy under time pressure.
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IELTS or TOEFL for international voice processes; typing speed certification for non-voice (30-40 WPM minimum); Six Sigma Green Belt or Yellow Belt for quality roles; COPC (Customer Operations Performance Centre) certification for BPO management; CCNA for technical support processes; graduate degree (any discipline) as baseline client requirement for most processes
Frequently Asked Questions
What is the salary range for BPO jobs in Chennai?
Entry-level BPO roles in Chennai such as customer service executives and data entry operators typically offer Rs.11,000 to Rs.30,000 per month. Mid-level positions like quality analysts and team leaders earn Rs.20,000 to Rs.65,000. Senior management roles such as operations managers and transition managers can command Rs.55,000 to Rs.1,45,000 per month depending on experience and specialisation.
Which areas in Chennai have the most BPO and call centre jobs?
The highest concentration of BPO and call centre employment in Chennai is along the Old Mahabalipuram Road (OMR) corridor, particularly in Sholinganallur, Perungudi, Taramani, and Tidel Park. Ambattur and Guindy are prominent for domestic BPO operations. Siruseri SIPCOT and Perambur also host several mid-sized and large BPO facilities with active hiring throughout the year.
What qualifications are needed for BPO jobs in Chennai?
Most BPO and call centre roles in Chennai require a graduate degree in any discipline. Voice process roles additionally require good spoken English, while international voice positions may require neutral accent training. Non-voice and back-office roles demand typing speeds of 30 to 40 words per minute. Higher roles like quality analyst, team leader, and operations manager require relevant BPO work experience of one to eight years.
What technical skills are needed for Technical Support Executive jobs in Chennai BPOs?
Technical support executives in Chennai BPOs need practical knowledge of Windows and Mac OS troubleshooting, network connectivity diagnosis, software installation errors, and hardware peripheral support. Familiarity with remote desktop tools, ticketing systems, and basic ITIL processes is valued. Certifications like CCNA or CompTIA A+ improve selection prospects. Chennai BPO facilities on the OMR corridor regularly hire freshers with IT diplomas or degrees for technical helpdesk processes.
What salary does a Technical Support Executive earn in Chennai BPO?
Technical support executives in Chennai BPOs earn between Rs.16,000 and Rs.42,000 per month depending on the client, process complexity, and experience. International technical helpdesk roles for US or UK clients typically pay higher than domestic IT support processes. Night shift allowances and performance incentives can add Rs.2,000 to Rs.8,000 per month to the base salary.
Is CCNA certification required for Technical Support jobs in Chennai BPOs?
CCNA certification is not mandatory for all technical support executive roles in Chennai BPOs, but it significantly improves employability for network-related helpdesk processes. Most entry-level technical support roles require basic IT knowledge and troubleshooting ability. Candidates with CCNA, CompTIA A+, or hardware engineering diplomas are preferred for technical helpdesk centres operating in Chennai's Sholinganallur and Tidel Park zones.
What is the salary for Technical Support Executive in Chennai BPO Call Centre in
A Technical Support Executive in Chennai earns between Rs.17,000 and Rs.43,000 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Technical Support Executive jobs in
0 - 3 Years of relevant experience is typically required for Technical Support Executive positions in Chennai's private BPO Call Centre sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Technical Support Executive வேலைவாய்ப்பு. மாத சம்பளம் ரூ.17,000 முதல் ரூ.43,000 வரை. 0 - 3 Years અனுபவம் தேவை. BPO Call Centre-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.