Customer Service Executive Jobs in Coimbatore Pharmacy Retail Chain

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Service Executive positions in Coimbatore's private Pharmacy Retail Chain sector. This is a full-time opportunity with a reputed Pharmacy Retail employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Greet customers and assist them in locating products within the pharmacy retail store
• Address customer queries on OTC products, health supplements, and general wellness without engaging in dispensing advice
• Direct customers requiring prescription drug assistance to the registered pharmacist on duty
• Enroll customers in the chain's loyalty or membership programme and explain benefits
• Log customer complaints and service feedback and escalate issues to the store supervisor
• Assist elderly or differently-abled customers with product selection and payment navigation
• Support in-store promotional activities and communicate current offers to customers

🎓 Qualifications and Requirements

• How do you handle a customer who asks you to recommend a medicine for their chest pain?
• Describe how you enroll a new customer in a pharmacy loyalty programme
• What do you do when a customer is confused about which counter to go to for a prescription drug?
• How do you manage a customer who is upset about a long wait at the pharmacy counter?
• What is the limit of product advice you can give as a customer service executive without a pharmacy degree?
• How do you handle a customer complaint about a product they purchased the previous day?
• Describe how you would promote an ongoing health supplement offer to a walk-in customer?
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

D.Pharm or B.Pharm with state pharmacy council registration for pharmacist roles; M.Pharm for senior pharmacist or quality roles; Drug Inspector licence awareness for store compliance roles; Tally or retail billing software certification for accounts roles; cold chain and narcotics handling compliance training; FSSAI awareness for nutraceutical and food supplement sections; B.Sc. with retail pharmacy experience for pharmacy assistant roles in non-dispensing positions