Customer Support Executive Jobs in Coimbatore Fintech and Payment Company

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Support Executive positions in Coimbatore's private Fintech and Payment Company sector. This is a full-time opportunity with a reputed Fintech and Digital Payments employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Respond to customer queries related to failed transactions, payment reversals, and account issues via phone, chat, and email
• Troubleshoot UPI, wallet, and card payment failures and guide customers through resolution steps
• Log all customer interactions accurately in the CRM or ticketing system
• Escalate unresolved technical payment issues to the product and engineering teams with complete context
• Follow up with customers on open tickets to ensure timely closure within defined SLA
• Educate customers on payment app features, security best practices, and self-service options
• Maintain customer satisfaction scores and handle escalations with empathy and professionalism

🎓 Qualifications and Requirements

• Graduate degree in any stream from a recognized university
• 0 - 2 Years of experience in customer support, BPO, or digital product helpdesk roles
• Familiarity with digital payment products such as UPI apps, wallets, and payment gateways
• Good verbal and written communication in Tamil and English for diverse customer interactions
• Comfort with ticketing and CRM tools such as Freshdesk, Zendesk, or equivalent systems
• Patient and empathetic approach to handling escalated or technically confused customers
• Willingness to work in rotational shifts to provide extended customer support coverage
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

B.E./B.Tech. CS or ECE for software engineering roles; PCI DSS compliance awareness for payment security roles; ISO 27001 for information security roles; CISA for IT audit roles in fintech; RBI NBFC regulatory compliance knowledge for lending fintech; PMP or Agile Scrum for product manager roles; CFA or NISM for wealthtech analyst roles; Python and ML for fraud detection and credit scoring roles; AWS/Azure cloud certification for platform engineering roles