Customer Service Executive Jobs in Chennai Freight Forwarding Company

📋 Job Description

Jobzi is sourcing qualified candidates for Customer Service Executive positions in Chennai's private Freight Forwarding Company sector. This is a full-time opportunity with a reputed Freight Forwarding and Customs Broking employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Handle inbound and outbound communication from shippers, consignees, and overseas agents regarding shipment status, estimated time of arrival, and exception updates
• Track ocean and air freight shipments from origin to destination using shipping line and airline tracking portals and update clients proactively on any delays
• Register and follow up on cargo claims, short-landing reports, and damaged goods complaints by coordinating with the operations, documentation, and insurance teams
• Maintain the customer service helpdesk queue or CRM ticketing system and ensure all queries are responded to within defined service level timelines
• Coordinate with the documentation team to provide clients with shipment documents including B/L copies, AWB copies, delivery orders, and customs clearance status
• Prepare weekly customer service MIS reports covering query volumes, response time compliance, exception counts, and claim resolution status
• Communicate shipping line or airline delays, vessel diversions, port congestion updates, and force majeure events to affected shippers and consignees with revised ETAs
• Support key account managers with client-specific shipment dashboards, port of entry update reports, and customized freight tracking summaries as required

🎓 Qualifications and Requirements

• Graduate degree from a recognized institution in any stream
• 0 - 3 Years of experience in customer service, freight back-office, or logistics communication roles; freshers with strong communication skills are considered
• Good communication skills in English and Tamil for handling shipper, consignee, and overseas agent interactions via phone and email
• Basic understanding of ocean and air freight shipment lifecycles from booking through documentation to destination delivery
• Familiarity with shipping line and airline tracking portals for consignment status inquiry and ETA retrieval
• Patient, organized, and responsive approach to managing multiple open queries simultaneously within defined response time commitments
• MS Excel and CRM tool proficiency for query logging, tracking follow-up registers, and customer service MIS preparation
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills