Customer Service Executive (Freight) Jobs in Chennai Freight Forwarding Company
⚡ Hiring Now🏫 Chennai Freight Forwarding Company Employment Zones
Chennai's private freight forwarding companies manage international cargo, customs clearance, and multimodal logistics for export-import clients from offices in Guindy and Ambattur MIDC, employing Tamil-speaking freight executives, customs brokers, and logistics coordinators.
Freight Forwarding Company employment zones in Chennai include Guindy, Ambattur MIDC, Sholinganallur, Anna Nagar, Nungambakkam, T. Nagar, Adyar, Velachery, Taramani, and Perungudi.
📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive (Freight) positions in Chennai's private Freight Forwarding Company sector. This is a full-time opportunity with a reputed Freight Forwarding and Customs Broking employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.
📌 Key Responsibilities
- Handle inbound and outbound communication from shippers, consignees, and overseas agents regarding shipment status, estimated time of arrival, and exception updates
- Track ocean and air freight shipments from origin to destination using shipping line and airline tracking portals and update clients proactively on any delays
- Register and follow up on cargo claims, short-landing reports, and damaged goods complaints by coordinating with the operations, documentation, and insurance teams
- Maintain the customer service helpdesk queue or CRM ticketing system and ensure all queries are responded to within defined service level timelines
- Coordinate with the documentation team to provide clients with shipment documents including B/L copies, AWB copies, delivery orders, and customs clearance status
- Prepare weekly customer service MIS reports covering query volumes, response time compliance, exception counts, and claim resolution status
- Communicate shipping line or airline delays, vessel diversions, port congestion updates, and force majeure events to affected shippers and consignees with revised ETAs
- Support key account managers with client-specific shipment dashboards, port of entry update reports, and customized freight tracking summaries as required
🎓 Qualifications and Requirements
- Graduate degree from a recognized institution in any stream
- 0 - 3 Years of experience in customer service, freight back-office, or logistics communication roles; freshers with strong communication skills are considered
- Good communication skills in English and Tamil for handling shipper, consignee, and overseas agent interactions via phone and email
- Basic understanding of ocean and air freight shipment lifecycles from booking through documentation to destination delivery
- Familiarity with shipping line and airline tracking portals for consignment status inquiry and ETA retrieval
- Patient, organized, and responsive approach to managing multiple open queries simultaneously within defined response time commitments
- MS Excel and CRM tool proficiency for query logging, tracking follow-up registers, and customer service MIS preparation
- Good Tamil and English communication skills for team coordination and client interaction in Chennai.
✅ Required Skills
🏆 Certifications and Qualifications
IATA Cargo Agent certification for air freight roles; CHA (Customs House Agent) licence for customs clearance roles; FIATA Diploma for freight forwarding operations roles; Diploma or Graduate in Logistics and Supply Chain Management; knowledge of ICEGATE, ICES, and SEZ customs procedures for customs roles; B/L (Bill of Lading), AWB (Air Waybill), and shipping instruction processing for documentation roles; HS code classification and duty calculation for tariff and customs roles; IncoTerms 2020 knowledge for commercial freight roles; IATA DGR for dangerous goods air cargo roles
Frequently Asked Questions
What types of jobs are available in Chennai's private freight forwarding and customs broking sector?
Chennai's private freight forwarding sector offers roles across documentation, customs clearance, air and ocean freight operations, freight sales, trade compliance, and senior management. Entry-level roles include documentation executive, customs clearance executive, and customer service positions at CHA firms and freight forwarders. Mid-level openings cover air freight operations, ocean freight coordination, pricing and tariff management, and dangerous goods handling. Senior roles include key account manager, operations manager, business development manager, branch manager, and country head at private international freight forwarding companies operating out of Chennai Port Area, Nungambakkam, Guindy, and Teynampet.
What is the salary range for freight forwarding company jobs in Chennai?
Entry-level documentation and customs clearance roles in Chennai's private freight forwarding companies pay Rs.16,000 to Rs.42,000 per month depending on skills and employer size. Mid-level operations, pricing, trade compliance, and customer service roles earn Rs.18,000 to Rs.52,000. Senior roles such as key account manager and operations manager command Rs.45,000 to Rs.1,30,000. Business development manager and branch manager roles earn Rs.50,000 to Rs.1,50,000. Country Head and General Manager positions at private freight forwarding companies earn Rs.1,50,000 to Rs.3,50,000 or more per month based on company scale and portfolio.
What skills and certifications are most valued for freight forwarding jobs in Chennai?
Chennai's private freight forwarding companies most value hands-on knowledge of ICEGATE and ICES customs filing for customs clearance roles, B/L and AWB processing for documentation roles, and FCL and LCL booking coordination for ocean freight roles. IATA Cargo Agent certification is preferred for air freight operations. IATA DGR certification is mandatory for dangerous goods handling roles. Trade compliance roles need HS code classification, duty drawback, and FTA knowledge. Sales and key account roles value IncoTerms 2020 understanding and strong English and Tamil communication. FIATA Diploma holders are preferred for senior operations and management roles.
What does a Customer Service Executive do in a Chennai freight forwarding company?
A Customer Service Executive at a Chennai freight forwarding company tracks ocean and air freight shipments, communicates ETAs and delay updates to shippers and consignees, handles cargo claims and exceptions, maintains the helpdesk or CRM queue, provides shipment documents on request, and prepares customer service MIS reports. Their proactive and accurate communication prevents shipper escalations, builds client trust, and supports the key account team in retaining freight forwarding clients by ensuring a high standard of post-booking service experience.
What is the salary for Customer Service Executive (Freight) in Chennai freight forwarding companies?
Customer Service Executives in Chennai's private freight forwarding companies earn Rs.16,000 to Rs.34,000 per month. Freshers with good communication skills and basic freight knowledge start at Rs.16,000 to Rs.22,000. Candidates with 2-3 years of freight customer service experience including ETA communication, cargo claim handling, and CRM helpdesk management earn Rs.24,000 to Rs.34,000 per month. Companies in Nungambakkam, Teynampet, and Anna Nagar handling large exporter and importer client accounts are active hirers for this role.
What is a short-landing report in freight forwarding customer service?
A short-landing report is a document issued by the shipping line, airline, or port authority confirming that cargo listed in the import manifest arrived at the destination short (fewer packages or lower weight than declared). In Chennai freight forwarding companies, the customer service executive coordinates with the shipping line and customs to obtain and file the short-landing certificate, which is required for the consignee to raise a cargo insurance claim and for the customs record to be amended to reflect actual landed quantities. Handling short-landing reports accurately and promptly is an important freight customer service responsibility that prevents consignee disputes and insurance claim rejection.
What is the salary for Customer Service Executive (Freight) in Chennai Freight Forwarding Company in
A Customer Service Executive (Freight) in Chennai earns between Rs.17,500 and Rs.35,500 per month in July 2026, depending on experience, skills, and employer.
What experience is required for Customer Service Executive (Freight) jobs in
0 - 3 Years of relevant experience is typically required for Customer Service Executive (Freight) positions in Chennai's private Freight Forwarding Company sector.
வேலை விவரம் - தமிழில்
Chennai-ல் Customer Service Executive (Freight) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.17,500 முதல் ரூ.35,500 வரை. 0 - 3 Years અனுபவம் தேவை. Freight Forwarding Company-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.