Key Account Manager (Freight) Jobs in Chennai Freight Forwarding Company

📋 Job Description

Jobzi is sourcing qualified candidates for Key Account Manager (Freight) positions in Chennai's private Freight Forwarding Company sector. This is a full-time opportunity with a reputed Freight Forwarding and Customs Broking employer in Chennai offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Chennai.

📌 Key Responsibilities

• Own the commercial relationship with assigned key shipper and consignee accounts at the decision-maker and CXO level for retention and business growth
• Conduct quarterly and monthly business reviews with key accounts presenting freight volume data, service performance, and market rate benchmarks
• Negotiate annual freight contracts and spot rate agreements with key account procurement and logistics teams to secure competitive terms and volume commitments
• Identify cross-sell and up-sell opportunities for additional freight services including customs clearance, cargo insurance, project cargo, and trade compliance advisory
• Manage service level agreements for key accounts including documentation accuracy, transit time performance, and customer service response metrics
• Escalate and resolve operational exceptions including transit delays, cargo damage claims, and customs hold situations for key accounts with urgency and transparency
• Work with the pricing team to structure customized rate proposals, volume incentive pricing, and value-added service packages for key account renewal negotiations
• Prepare key account growth plans with revenue targets, service expansion goals, and customer satisfaction improvement actions for review by the sales manager

🎓 Qualifications and Requirements

• MBA from a recognized institution; Graduate with strong freight forwarding track record also considered
• 3 - 8 Years of experience in freight sales or key account management at a freight forwarding company with proven revenue retention and growth track record
• Demonstrated ability to manage high-value shipper or consignee accounts at the procurement manager or logistics director level
• Strong understanding of ocean freight, air freight, and customs clearance services to advise clients on freight solutions and service improvements
• Experience conducting formal quarterly business reviews and presenting freight performance data and commercial proposals to client leadership
• Excellent negotiation skills for freight contract and rate agreement discussions with large exporter and importer clients
• Good analytical ability to prepare account growth plans, track revenue by service type, and identify wallet share expansion opportunities within the client's freight budget
• Good Tamil and English communication skills for team coordination and client interaction in Chennai.

✅ Required Skills

🏆 Certifications and Qualifications

IATA Cargo Agent certification for air freight roles; CHA (Customs House Agent) licence for customs clearance roles; FIATA Diploma for freight forwarding operations roles; Diploma or Graduate in Logistics and Supply Chain Management; knowledge of ICEGATE, ICES, and SEZ customs procedures for customs roles; B/L (Bill of Lading), AWB (Air Waybill), and shipping instruction processing for documentation roles; HS code classification and duty calculation for tariff and customs roles; IncoTerms 2020 knowledge for commercial freight roles; IATA DGR for dangerous goods air cargo roles