Customer Service Executive Jobs in Coimbatore Courier and Last Mile Delivery
⚡ Hiring Now📋 Job Description
Jobzi is sourcing qualified candidates for Customer Service Executive positions in Coimbatore's private Courier and Last Mile Delivery sector. This is a full-time opportunity with a reputed Courier and Last Mile Logistics employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.
📌 Key Responsibilities
- Handle inbound customer queries via phone, email, and chat related to consignment tracking, delivery status, and delayed shipments
- Provide real-time consignment status updates to customers and shippers using the courier tracking system
- Coordinate with hub teams and delivery executives to resolve non-delivery cases and reschedule reattempts for failed deliveries
- Log all customer complaints, NDR cases, and escalations accurately in the CRM for tracking and resolution SLA compliance
- Inform customers proactively about shipment exceptions such as address issues, hold at hub, or delivery area non-serviceability
- Handle shipper-side queries regarding pickup scheduling, invoice disputes, and consignment weight discrepancy complaints
- Escalate unresolved complaints, lost consignment cases, and repeat customer issues to the customer service supervisor with full documentation
🎓 Qualifications and Requirements
- Graduate degree in any stream from a recognized institution
- 0 - 2 Years of experience in customer service, BPO, or logistics helpdesk roles; freshers are welcome
- Familiarity with courier tracking systems and the end-to-end courier consignment lifecycle from booking to delivery
- Good communication skills in Tamil and English for handling customer and shipper queries via multiple channels
- Patience and professionalism in handling frustrated customers with delayed or lost consignments
- Comfort with CRM tools and helpdesk ticketing systems for complaint logging and follow-up
- Willingness to work in shifts or extended hours if required during peak parcel volume periods
- Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.
✅ Required Skills
🏆 Certifications and Qualifications
LMV two-wheeler driving licence for bike delivery executive roles; LMV four-wheeler licence for car or mini-van delivery roles; 12th pass or Graduate for sorting and hub operations roles; Graduate for customer service and hub manager roles; knowledge of OTP-based delivery and app-based delivery management for modern last-mile roles; GPS route and navigation app familiarity for delivery executives; Tamil language skills for door-step delivery in Coimbatore; knowledge of consignment tracking software and POD systems for operations roles; Graduate or MBA for operations manager and branch manager roles
🏫 Coimbatore Courier and Last-Mile Delivery Employment Zones
Coimbatore's position as a major commercial and industrial city in Tamil Nadu makes it a key hub for private courier and last-mile delivery operations, with growing e-commerce volumes adding to the existing B2B freight traffic. These companies hire delivery executives, sorting staff, hub supervisors, and logistics coordinators.
Courier and last-mile delivery employment in Coimbatore is concentrated in Gandhipuram, Peelamedu, Avinashi Road, Singanallur, Ganapathy, SIPCOT, Ukkadam, Race Course, Saravanampatti, and Kurichi.
வேலை விவரம் - தமிழில்
Coimbatore-ல் Customer Service Executive வேலைவாய்ப்பு. மாத சம்பளம் ரூ.15,000 முதல் ரூ.29,000 வரை. 0 - 2 Years અனுபவம் தேவை. Courier and Last Mile Delivery-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.