Delivery Aggregator Manager (Zomato/Swiggy Ops) Jobs in Coimbatore QSR and Fast Food Chain
⚡ Hiring Now📋 Job Description
Jobzi is sourcing qualified candidates for Delivery Aggregator Manager (Zomato/Swiggy Ops) positions in Coimbatore's private QSR and Fast Food Chain sector. This is a full-time opportunity with a reputed Quick Service Restaurant and Fast Food employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.
📌 Key Responsibilities
- Manage all Zomato, Swiggy, and other food aggregator accounts across the assigned QSR outlet portfolio.
- Maintain accurate and updated menu listings, pricing, item availability, and promotional banners on all aggregator platforms.
- Monitor customer ratings and reviews daily and coordinate with outlet managers on service and quality improvements.
- Drive order accuracy and packaging compliance to minimise wrong-order complaints and poor rating incidents.
- Reconcile aggregator payouts with internal sales records and escalate discrepancies to the finance team for resolution.
- Activate and manage aggregator promotional campaigns including discount offers, free delivery windows, and combo deals.
- Track delivery performance metrics including acceptance rate, cancellation rate, and average delivery time across outlets.
🎓 Qualifications and Requirements
- Graduate degree in business administration, marketing, or a related discipline from a recognised institution.
- One to four years of experience managing Zomato, Swiggy, or similar food aggregator accounts for a restaurant or QSR brand.
- Deep practical knowledge of aggregator platform dashboards including menu management, offer activation, and analytics tools.
- Understanding of how aggregator algorithms rank restaurants and what drives visibility and order volume growth.
- Good analytical skills to interpret aggregator performance reports, identify rating decline causes, and implement fixes.
- Attention to detail for menu accuracy, pricing updates, and payout reconciliation across multiple outlet accounts.
- Good communication in English and Tamil for escalating platform issues with aggregator support teams and briefing outlet managers.
- Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.
✅ Required Skills
🏆 Certifications and Qualifications
12th pass or Graduate for crew member and counter service roles; FSSAI food handler certificate for kitchen crew; Diploma in Hotel Management (DHM) or BHM for management trainee and shift manager roles; basic fire safety and first aid for all store staff; HACCP food safety awareness for kitchen roles; knowledge of POS billing and delivery aggregator apps for counter roles; Tamil and English for customer-facing Coimbatore outlets; food allergen awareness for all customer service and kitchen roles
🏫 Coimbatore QSR and Fast Food Employment Zones
Coimbatore's QSR and fast food sector is expanding with the city's large student and working population, with national and regional food chains operating across Gandhipuram, RS Puram, and Avinashi Road employing crew members, shift managers, and kitchen staff who work in a Tamil-speaking environment.
QSR and fast food chain employment zones in Coimbatore include Gandhipuram, RS Puram, Avinashi Road, Peelamedu, Race Course, Saravanampatti, Singanallur, Ganapathy, Tidel Park, and Mettupalayam Road.
வேலை விவரம் - தமிழில்
Coimbatore-ல் Delivery Aggregator Manager (Zomato/Swiggy Ops) வேலைவாய்ப்பு. மாத சம்பளம் ரூ.23,500 முதல் ரூ.53,500 வரை. 1 - 4 Years અனுபவம் தேவை. QSR and Fast Food Chain-ல் Full Time பணி. ஆர்வமுள்ளவர்கள் Jobzi மூலம் விண்ணப்பிக்கலாம்.